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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191870652
Report Date: 10/29/2025
Date Signed: 10/29/2025 11:03:02 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2025 and conducted by Evaluator Claudia Kam
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250912162501
FACILITY NAME:DOLORES STREET EARLY EDUCATION CENTERFACILITY NUMBER:
191870652
ADMINISTRATOR:MIRA HAGOODFACILITY TYPE:
850
ADDRESS:22309 CATSKILL AVETELEPHONE:
(310) 830-6987
CITY:CARSONSTATE: CAZIP CODE:
90745
CAPACITY:116CENSUS: 92DATE:
10/29/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:La Royce MuphyTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff does not tend to child's hygiene needs in a timely manner.
INVESTIGATION FINDINGS:
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On 10/29/2025 at 9:25 AM Licensing Program Analyst (LPA) Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by priciple/facility representative Dr. LaRoyce Murphy. LPA took a self guided tour of the facility. There were 92 children present upon arrival.

During the investigation LPA obtained a copy of the facility roster, a copy of the employee roster, parent handbook, and conducted interviews with staff, children and parents.

Based on the LPAs observations, and interviews it was found that children are being tended to in a timely fashion and that there is a cleaning routine to minimize the spread of germs. Staff interviews confirm that there is tissue in the classrooms and there is tissue outside for play time. Tissue was observed present during inspections.
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Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250912162501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: DOLORES STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191870652
VISIT DATE: 10/29/2025
NARRATIVE
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Per staff children will clean their own nose or may be assisted. It was expressed that children, if they are of age will be asked to clean their nose on their own. LPA observed teachers cleaning children's noses and children cleaning their own.

Parent interviews did not disclose any confirmation of allegations. Child interviews confirm that it is common practice for them to clean their own nose as needed or may be assisted. It was confirmed with staff that there is a cleaning routine to ensure that surfaces of the classroom are sanitized throughout the day to ensure cleanliness and minimize the spread of illness. LPA observed staff cleaning before and after activities and meals. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies will be cited today 10/29/2025.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Dr. LaRoyce Murphy, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 10/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/29/2025
LIC9099 (FAS) - (06/04)
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