191870675-5-31-2024-58-CC-RNAO-D6RQP8-20240701122017

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191870675
Report Date: 05/31/2024
Date Signed: 05/31/2024 01:51:16 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/12/2024 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20240412110050

FACILITY NAME:	CRESCENT HEIGHTS EARLY EDUCATION CENTER		FACILITY NUMBER:	191870675
ADMINISTRATOR:	JOHNSON, GREGORY		FACILITY TYPE:	850
ADDRESS:	1700 ALVIRA STREET		TELEPHONE:	(323) 939-1224
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90035
CAPACITY:	110	CENSUS: 65	DATE:	05/31/2024
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Ericka Griffen-Champ, Principal		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Staff do not ensure children are spoken to in an appropriate manner

INVESTIGATION FINDINGS:

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On 5/31/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Ericka Griffen-Champ, Principal to whom the reason for the inspection was announced. LPA toured the facility and observed 65 daycare children and 16 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, staff roster and interviewed parents, staff, and children in regard to the above allegation.

-Pertaining to the allegation that – Staff do not ensure children are spoken to in an appropriate manner
According to the Reporting Party (RP), staff are yelling at the children, talking down to them, and making them feel bad.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Raul Navarro	TELEPHONE: (424) -30-3072
LICENSING EVALUATOR NAME: Suzette Ornelas	TELEPHONE: 424-301-3008
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240412110050

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CRESCENT HEIGHTS EARLY EDUCATION CENTER	FACILITY NUMBER: 191870675
	VISIT DATE: 05/31/2024

NARRATIVE

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According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4) and Staff (S5) sometimes staff raise their voice at a group of children to get their attention but it is not done so in a manner that children are being yelled at directly, put down or spoken to inappropriately. Staff further stated that they have large groups and the “teacher voice” is used so all children can hear/listen. S1 stated that trainings have been provided to staff and will continue to be provided as needed to ensure that when staff speak to children, the information is relayed in a more subtle tone.

According to Parent 1 (P1), Parent 2 (P2), Parent 3 (P3), Parent 4 (P4), Parent 5 (P5), Parent 6 (P6) and Parent 7 (P7), they have no concerns about the way their children are spoken to while in care and have never observed children being spoken to inappropriately or yelled at. Parents stated that they like the Child Care Center (CCC) and their children’s teachers. Parents further stated that their children also like the CCC and their teachers.

According to Child 1 (C1), Child 2 (C2), Child 3 (C3), Child 4 (C4), Child 5 (C5), Child 6 (C6), they like their school and they like their teachers. Children further stated that their teachers are nice to them and sometimes yell when they need the class to listen and pay attention. Children further stated that they are not scared of their teachers and teachers do not yell directly at them.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.
A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Ericka Griffen-Champ, Principal.

SUPERVISOR'S NAME: Raul Navarro	TELEPHONE: (424) -30-3072
LICENSING EVALUATOR NAME: Suzette Ornelas	TELEPHONE: 424-301-3008
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2024

LIC9099 (FAS) - (06/04)

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