191870699-8-11-2021-33-CC-BVON-C5T2SG-20210811173906

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191870699
Report Date: 08/11/2021
Date Signed: 08/11/2021 12:33:26 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2021 and conducted by Evaluator Mireya Garcia

COMPLAINT CONTROL NUMBER: 33-CC-20210514155929

FACILITY NAME:	EL SERENO EARLY EDUCATION CENTER		FACILITY NUMBER:	191870699
ADMINISTRATOR:	LESSLY MORA		FACILITY TYPE:	850
ADDRESS:	3802 PUEBLO AVE.		TELEPHONE:	(323) 221-2121
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90032
CAPACITY:	114	CENSUS: 18	DATE:	08/11/2021
		UNANNOUNCED	TIME BEGAN:	11:25 AM
MET WITH:	Lessly Mora, Principal		TIME COMPLETED:	12:09 PM

ALLEGATION(S):

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Staff did not meet child's need for clean and dry clothing.
Staff spoke inappropriately to day care child(ren).
Staff spoke inappropriately in front of day care child(ren).

INVESTIGATION FINDINGS:

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At 11:25 a.m., on August 11, 2021, Licensing Program Analyst (LPA) Mireya García conducted a Complaint Inspection to conclude the investigation regarding the above complaint allegations. LPA contacted Principal, Lessly Mora, via telephone due to COVID-19 precautionary measures. At 11:28 a.m., the call was transferred to Zoom to complete the tele-inspection. Principal, Lessly Mora, guided LPA on a virtual tour of the facility. There were eighteen (18) children present.

During the investigation, LPA García reviewed records and conducted interviews with staff, day care parents and day care child. There were no disclosures or evidence to support the allegation of (1) Staff did not meet child’s need for clean and dry clothing, (2) Staff spoke inappropriately to day care child(ren), and Staff spoke inappropriately in front of day care child(ren). Therefore, the allegations have been determined Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur. REPORT CONTINUES ON NEXT PAGE: 1 OF 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Mireya Garcia	TELEPHONE: (323) 981-3390
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20210514155929

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: EL SERENO EARLY EDUCATION CENTER	FACILITY NUMBER: 191870699
	VISIT DATE: 08/11/2021

NARRATIVE

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A Notice of Site Visit was not provided to Principal, Lessly Mora since a physical inspection was not conducted.

Exit interview was conducted with Principal, Lessly Mora via tele-inspection, during which Appeal Rights were verbally explained to Principal. A copy of this report (LIC 9099) has been signed by LPA García. This report, along with a copy of the Appeal Rights (LIC 9058) will be scanned via e-mail to Lessly Mora, who understands that an electronic “Read Receipt” and/or confirmation of receipt of the e-mail confirms receipt of the report and constitutes an electronic signature. The facility representative was provided with the mailing address to the Monterey Park Regional Office (1000 Corporate Center Drive, Suite 200B, Monterey Park, CA 91754) and agrees to send a copy of the signed LIC 9099 reports by email to LPA and mail originals forms to the office.

END OF REPORT PAGE: 2 OF 2.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Mireya Garcia	TELEPHONE: (323) 981-3390
LICENSING EVALUATOR SIGNATURE:	DATE: 08/11/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2021

LIC9099 (FAS) - (06/04)

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