191870869-2-15-2023-54-CC-VCOK-CP42DZ-20230215161910

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191870869
Report Date: 02/15/2023
Date Signed: 02/15/2023 10:32:55 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2022 and conducted by Evaluator Dayna Chambers

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20221114112541

FACILITY NAME:	MAOF CHILD CARE CENTER TELEGRAPH		FACILITY NUMBER:	191870869
ADMINISTRATOR:	RAMIRO RIVERA		FACILITY TYPE:	850
ADDRESS:	4457 TELEGRAPH ROAD		TELEPHONE:	(323) 263-9507
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90023
CAPACITY:	142	CENSUS: 45	DATE:	02/15/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Lucy Cervantes, Site Supervisor		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Staff Member Hit Child

INVESTIGATION FINDINGS:

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On February 15, 2023, Licensing Program Analyst (LPA) Dayna Chambers conducted an unannounced complaint inspection to the above facility to deliver findings for the above allegations. LPA met with Lucy Cervantes, Site Supervisor, who guided analyst on a tour of the facility at 9:00AM. There were 45 children with 15 staff upon arrival. RM#-HS1: 2 Staff with 7 children, RM#-HS3: 3 Staff with 11 children, RM#-HS4: 3 Staff with 12 children, RM#-EHS1: 3 Staff with 6 children, RM#-EHS3: 2 Staff with 5 Children, and RM#4: 2 Staff with 4 Children.

LPA obtained the Current Children's Roster LIC 9040 to contact parents.
The Director, Site Supervisor, Staff, and parents were interviewed. The complainant alleges staff #1 hit child in care. The Program Director and Associate Director of Comprehensive Services conducted an internal investigation and the outcome was unsubstantiated. On 11/16/2022 and 02/15/23 LPA Chambers conducted an inspection and observed the center. LPA conducted Interviews with 7 staff members and their statements did not corroborate evidence regarding the allegation. LPA completed interviews with 7 sets of

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Dayna Chambers	TELEPHONE: (323) 558-2962
LICENSING EVALUATOR SIGNATURE:	DATE: 02/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/15/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20221114112541

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: MAOF CHILD CARE CENTER TELEGRAPH	FACILITY NUMBER: 191870869
	VISIT DATE: 02/15/2023

NARRATIVE

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parents whose children are currently enrolled. Seven sets of parents stated they were very happy with the teachers and quality of care provided. The parent’s interviews did not express or disclose any concerns regarding any staff member ever violating any child’s personal rights.

Child #1 had been enrolled at the center for almost three years and there had been no prior incidents alleged. Per Parent request, Child #1 was transferred to a sister center of MAOF.

Based on the interviews conducted and documentation obtained it has been determined this allegation is Unsubstantiated. There is no other information that would substantiate the allegations or make the allegations unfounded.

The allegation is Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation. Exit interview was conducted with Lucy Cervantes, Site Supervisor. Appeal Rights were given and explained.

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Dayna Chambers	TELEPHONE: (323) 558-2962
LICENSING EVALUATOR SIGNATURE:	DATE: 02/15/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/15/2023

LIC9099 (FAS) - (06/04)

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