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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191870909
Report Date: 12/17/2025
Date Signed: 12/17/2025 02:35:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2025 and conducted by Evaluator Ranita Richmond
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250924154947
FACILITY NAME:WESTMINSTER AVENUE EARLY EDUCATION CENTERFACILITY NUMBER:
191870909
ADMINISTRATOR:FELICIA TORRENCEFACILITY TYPE:
850
ADDRESS:1010 MAIN ST.TELEPHONE:
(310) 392-4581
CITY:VENICESTATE: CAZIP CODE:
90291
CAPACITY:117CENSUS: 56DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
08:22 AM
MET WITH:Felicia TorrenceTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Personal Rights- Staff did not prevent children from being injured by another child
Neglect/Lack of Supervision- Staff do not prevent inappropriate touch between children
INVESTIGATION FINDINGS:
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On 12/17/25, Licensing Program Analyst (LPA) Ranita Richmond arrived at the above mentioned facility for the purpose of delivering findings for complaint investigation. Upon arrival LPA met with Principal Felicia Torrence and toured the facility. LPA observed 56 children in care with 12 staff. LPA advised Principal Torrence, the purpose of the inspection was due to a complaint received by the El Segundo Child Care Regional Office (ESCCRO).

During today’s inspection, LPA toured the facility, completed observations, and interviewed children. A full investigation was conducted which included observations, records reviews, and interviews. Based on observations, interviews, and records reviews which were conducted and recorded, there is not sufficient evidence to indicate that there was neglect/lack of supervision or personal rights were violated. Therefore, the above allegations are found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Ranita Richmond
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250924154947
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WESTMINSTER AVENUE EARLY EDUCATION CENTER
FACILITY NUMBER: 191870909
VISIT DATE: 12/17/2025
NARRATIVE
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On 10/01/25, Licensing Program Analyst (LPA) Ranita Richmond contacted and interviewed the Reporting Party.

On 10/01/2025, Licensing Program Analyst (LPA) Ranita Richmond completed an initial 10-day complaint investigation. During inspection, the LPA toured the facility, completed observations, obtained pertinent documents, and completed interviews with staff.

Between 10/02/25 and 12/15/25 LPA Richmond contacted parents of children enrolled in the above-named Childcare Center to conduct interviews.

On 10/01/25 and 12/17/25 LPA Richmond conducted interviews with children enrolled at the above-named Childcare Center.


Per Title 22 Regulations and Health and Safety Codes, no citations were issued.
An exit interview was conducted, a copy of this report was read and provided to Principal Felicia Torrence.
Notice of Site Visit was provided and required to be posted for 30 days.

page 2 of 2
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Ranita Richmond
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2