191871812-10-6-2021-54-CC-VCOK-C7X6R9-20211018210158

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191871812
Report Date: 10/06/2021
Date Signed: 10/06/2021 01:28:11 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2021 and conducted by Evaluator Jeanette Estrada

COMPLAINT CONTROL NUMBER: 54-CC-20210809082432

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	191871812
ADMINISTRATOR:	ANA FRAGOSO-TOVALIN		FACILITY TYPE:	850
ADDRESS:	4820 S. EASTERN AVENUE #F		TELEPHONE:	(323) 721-0552
CITY:	COMMERCE	STATE: CA	ZIP CODE:	90040
CAPACITY:	72	CENSUS: 36	DATE:	10/06/2021
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Director Ana Fragoso		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Facility operating out of ratio

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection to the above facility. LPA met with Ana Fragoso-Tovalin, Director. At the time of arrival there were 36 children present with 5 staff.
During the course of the investigation, LPA reviewed documents and conducted interviews with the complainant, the Director and Staff. Interviews with the complainant revealed that they were informed that the two-year old classroom had been operating out of ratio over the course of a few dates in August 2021. LPA attempted to confirm the dates of the allegation, but the complainant was unable to provide the dates. Per Complainant, they did not personally observe the classroom to be out of ratio.

There were no disclosures from staff that the two-year old classroom operates out of ratio. Staff stated that if they have more than the allowed number of children, they move children to another classroom, or they call for backup and the only time they have up to 24 children with one staff is during nap time.
**Continued on page 2 **

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 10/06/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20210809082432

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 191871812
	VISIT DATE: 10/06/2021

NARRATIVE

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Per Director, she reviews the face to name sheets which show the number of children with the number of staff in the classroom. Per Director, Staff have taken training regarding how to fill out the face to name transition sheets and she has verbally reminded them about adhering to call for backup if needed since the facility has extra staff that would be able to cover. LPA reviewed the face to name sheets for the month of August which showed that at times there were more than 12 children in one classroom, but it was either during napping hours or it was documented that the children were moved to another classroom within minutes of arrival or another staff stepped into the classroom.

Based on the evidence gathered, although the complainant accounts that they were informed that the facility was operating out of ratio, due to a lack in determining specific dates and times this allegation occurred, LPA could not make a determination that the facility operated out of ratio. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited today. Exit interview was conducted with Director Ana Fragoso-Tovalin. The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. The Notice of Site Visit (LIC 9213) and the Appeal Rights were given and explained to the Facility Representative.

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 10/06/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2021

LIC9099 (FAS) - (06/04)

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