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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191871812
Report Date: 05/09/2025
Date Signed: 05/12/2025 01:43:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2025 and conducted by Evaluator Andrea Carter
COMPLAINT CONTROL NUMBER: 54-CC-20250121145642
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
191871812
ADMINISTRATOR:ANA FRAGOSO-TOVALINFACILITY TYPE:
850
ADDRESS:4820 S. EASTERN AVENUE #FTELEPHONE:
(323) 721-0552
CITY:COMMERCESTATE: CAZIP CODE:
90040
CAPACITY:72CENSUS: 42DATE:
05/09/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Ana Fragoso-TovalinTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff do not ensure children who are sick are isolated from the other children
Staff do not ensure the facility is kept free of mal odors
Staff do not ensure the facility is kept in clean sanitary conditions for children in care
Staff do not ensure children are screened for signs or symptoms of illness during drop off

INVESTIGATION FINDINGS:
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On May 9, 2025, Licensing Program Analyst (LPA) A. Carter conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced the purpose of the visit and was allowed entry into the facility by Ana Fragoso-Tovalin, Facility Representative (FR).

During the investigation LPA made observations, conducted interviews, reviewed files, and reviewed the parent handbook. Witnesses disclosed they observed children with runny noses and coughs in the classroom around other children. Staff stated that sick children are not isolated due to staffing issues and isolation for sick children is inconsistent. Information gathered from interviews and parent handbook confirm that the facility has a policy for daily health checks, parents did not observe health checks conducted during drop-off. Staff interviews stated health checks were not conducted consistently. Witnesses stated there is a persistent odor and issues with sink/toilet access due to plumbing problems. FR confirmed that facility did have an issue with plumbing which was fixed, in February 2025.
Report continues Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20250121145642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 191871812
VISIT DATE: 05/09/2025
NARRATIVE
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Page 2 of 2

LPA and witnesses confirmed lingering odor in the facility on multiple occasions. Interviews confirmed that there are concerns with facility cleanliness, disclosing dust on water gallons, sticky toys, and overall unsanitary conditions. LPA observations confirmed dust on the water gallons in the classroom and built up scum around bathroom fixtures.

The preponderance of evidence standard has been met; therefore, the above allegations are found to be Substantiated. California Code of Regulations, (Title 22, Division 12, Chapter 3), is being cited on the attached LIC9099D.

A notice of Site visit was given and must remain posted for 30 days. Failure to post will result in a fine of $100.

Exit interview conducted and report was reviewed with the facility representative Ana Fragoso-Tovalin.

Appeal Rights Given

SUPERVISOR'S NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2025 and conducted by Evaluator Andrea Carter
COMPLAINT CONTROL NUMBER: 54-CC-20250121145642

FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
191871812
ADMINISTRATOR:ANA FRAGOSO-TOVALINFACILITY TYPE:
850
ADDRESS:4820 S. EASTERN AVENUE #FTELEPHONE:
(323) 721-0552
CITY:COMMERCESTATE: CAZIP CODE:
90040
CAPACITY:72CENSUS: 42DATE:
05/09/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Ana Fragoso-TovalinTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
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Staff do not ensure parents are contacted to pick up their children when showing signs of illness
INVESTIGATION FINDINGS:
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On May 09, 2025, Licensing Program Analyst (LPA) Andrea Carter conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced the purpose of the visit and was allowed entry into the facility by Ana Fragoso-Tovalin, Facility Representative (FR).

During the investigation LPA made observations, conducted interviews, reviewed files, and reviewed the parent handbook. LPA observed that there is an illness policy in the parent handbook that specifies what illnesses warrant an exclusion. Complaint references observing illness symptoms that are not on the exclusion list. Interviews were inconsistent regarding parents being contacted to pick up children. There is not a preponderance of evidence to support the allegation. Therefore, the following allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days.
Exit interview was conducted and report reviewed with facility representative Ana Fragoso-Tovalin.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 54-CC-20250121145642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 191871812
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/09/2025
Section Cited
CCR
101223(a)(2)
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Personal Rights
(a)The licensee shall ensure that each child is accorded the following personal rights:
(2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Center Director will conduct staff trainig on Personal Rights and document all staff in attendance and submit proof of training to LPA via email by agreed upon date
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Based on observation and interviews, the licensee did not ensure safe and healthful accommodations which poses a potential Health and Safety Personal Rights risk to persons in care
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Type B
06/09/2025
Section Cited
CCR
101226.2(a)
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Isolation for Illness
(a) A center shall be equipped to isolate and care for any child who becomes ill during the day.
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Center Director will conduct staff trainig on procedures for Isolation of Illness and document all staff in attendance and submit proof of training to LPA via email by agreed upon date
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Based on observation and interviews, the licensee did not ensure sick children were isolated from the other children in care, which poses a potential Health, Safety and/or Personal Rights risk to persons in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 54-CC-20250121145642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 191871812
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/09/2025
Section Cited
CCR
101226.1
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Daily Inspection for Illness
(a) The licensee shall be responsible for ensuring that children with obvious symptoms of illness including, but not limited to, fever or vomiting, are not accepted.
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Center Director will create a health check log to use to screen chidren upon arrival in view of parents and submit proof to LPA via email by the agreed upon date.
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Based on observation and interviews, the licensee did not conduct daily health checks to ensure safe and healthful accommodations which poses a potential Health and Safety Personal Rights risk to persons in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5