191871812-7-15-2025-54-CC-DGIS-DJNQPQ-20250717122104

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191871812
Report Date: 07/15/2025
Date Signed: 07/15/2025 04:46:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2025 and conducted by Evaluator Andrea Carter

COMPLAINT CONTROL NUMBER: 54-CC-20250328124126

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	191871812
ADMINISTRATOR:	ANA FRAGOSO-TOVALIN		FACILITY TYPE:	850
ADDRESS:	4820 S. EASTERN AVENUE #F		TELEPHONE:	(323) 721-0552
CITY:	COMMERCE	STATE: CA	ZIP CODE:	90040
CAPACITY:	72	CENSUS: 50	DATE:	07/15/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Ana Fragoso-Tovalin		TIME COMPLETED:	10:35 AM

ALLEGATION(S):

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Staff handled day care child in a rough manner resulting in an injury.
Staff denied day care child food as a form of discipline.
Staff yelled at day care child(ren)

INVESTIGATION FINDINGS:

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On July,15 2025, at 9:30 AM Licensing Program Analyst (LPA) A. Carter conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by Ana Fragoso-Tovalin. There were 50 children present and 5 staff members providing supervision.

During the investigation LPA made observations, conducted interviews, and obtained records. Information gathered through interviews with witness did not provide enough evidence to confirm the allegations. Although Staff#2 (S2) admitted to a physical interaction holding arm out to stop the child from running, they denied using force. Other staff members did not witness interaction with S2 and denies any mishandling of children. Witnesses confirmed hearing loud voices inside the facility, but all confirm loud voices are used to gain the children’s attention when the classrooms have a high noise level, not as a form of punishment. All staff interviews confirm, no child has been denied food and all children in attendance eat lunch every day.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20250328124126

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 191871812
	VISIT DATE: 07/15/2025

NARRATIVE

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Based on interview with reporting party this concern was never brought to the attention of facility staff.
Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are Unsubstantiated.

No deficiencies will be cited today 07/15/25.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with facility representative, Ana Fragoso-Tovalin.

SUPERVISOR'S NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025

LIC9099 (FAS) - (06/04)

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