191871812-3-28-2022-54-CC-VCOK-CD3QHX-20220401121151

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191871812
Report Date: 03/28/2022
Date Signed: 03/28/2022 01:26:31 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/04/2022 and conducted by Evaluator Jeanette Estrada

COMPLAINT CONTROL NUMBER: 54-CC-20220104113031

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	191871812
ADMINISTRATOR:	ANA FRAGOSO-TOVALIN		FACILITY TYPE:	850
ADDRESS:	4820 S. EASTERN AVENUE #F		TELEPHONE:	(323) 721-0552
CITY:	COMMERCE	STATE: CA	ZIP CODE:	90040
CAPACITY:	72	CENSUS: 30	DATE:	03/28/2022
		UNANNOUNCED	TIME BEGAN:	10:40 AM
MET WITH:			TIME COMPLETED:	11:40 AM

ALLEGATION(S):

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Facility is not following Covid -19 guidance

INVESTIGATION FINDINGS:

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On 3/28/22 Licensing Program Analyst (LPA)Jeanette Estrada conducted an unannounced complaint inspection to the above facility for the purpose of delivering findings for the allegation above. LPA met with Ana Fragoso-Tovalin, Director. At the time of arrival there were 30 children present with 3 staff.
The complaint alleges the facility is not following Covid 19 guidance due to concerns related to COVID positive cases in the facility. LPA obtained information from the complainants that a COVID positive case was reported in the Two- year old classroom. Co-complainant also informed that there were additional COVID positive cases reported of parents of children who attend the facility. The concerns expressed that the facility did not advise parents if children were exposed or if the classrooms were going to close. Additionally, Per Complainant #1, they were concerned the facility did not provide an environment to protect the children.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 03/28/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20220104113031

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 191871812
	VISIT DATE: 03/28/2022

NARRATIVE

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Interviews conducted by LPA with the Director revealed that notifications of positive cases were released to parents the day the facility was notified. Notifications were sent via the Brightwheel app used to communicate with parents. Director stated that the notifications of the positive cases was provided by upper management and they did inform that no one was exposed because it was stated that classes were still being held.
LPA interviewed parents who agreed that at one point it was unclear if their children were exposed to the positive case(s) and if the classrooms needed to be closed. Parents also stated that they spoke to the Director individually and the issue was clarified.

The Director also informed LPA that the Los Angeles County Department of Public Health was contacted to verify if cases needed to be reported. Per the Director, she was informed that the cases did not need to be reported and there did not need to be any closures for the classrooms. Additionally, the Director stated that if there are individuals identified as close contacts, they would be notified individually.

The facility followed required guidance which included notifying parents of the cases and instructing confirmed positive (staff) and exposed individuals of their required quarantine time. Although the facility claims they contacted the LA County DPH for guidance on reporting and closures via a phone call, the information they were given could not be verified. Based on information obtained during the investigation, the allegation was determined to be unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiencies were cited today. Exit interview was conducted with Facility Representative. The Notice of Site Visit (LIC 9213) and the Appeal Rights were given and explained to the Facility Representative.
The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 03/28/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2022

LIC9099 (FAS) - (06/04)

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