191871812-2-3-2023-54-CC-VCOK-CP2KZ2-20230214072001

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191871812
Report Date: 02/03/2023
Date Signed: 02/03/2023 10:45:27 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2022 and conducted by Evaluator Dayna Chambers

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20221103143007

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	191871812
ADMINISTRATOR:	ANA FRAGOSO-TOVALIN		FACILITY TYPE:	850
ADDRESS:	4820 S. EASTERN AVENUE #F		TELEPHONE:	(323) 721-0552
CITY:	COMMERCE	STATE: CA	ZIP CODE:	90040
CAPACITY:	72	CENSUS: 28	DATE:	02/03/2023
		UNANNOUNCED	TIME BEGAN:	10:31 AM
MET WITH:	Ana Fragoso Tovalin, Director		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Facility Staff are forcing children to nap
Facility Staff physically restrained day care child

INVESTIGATION FINDINGS:

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On February 3, 2023 at 10:30am, Licensing Program Analyst (LPA) Dayna Chambers conducted an unannounced complaint inspection to the above facility. LPA met with Director, Ana Fragoso-Tovalin for the purpose of delivering findings. There were 28 children in care upon arrival.
There were 10 children with Staff #1 in 2’s Classroom, 11 children with 1 Staff in preschool classroom, and 7 children in the Pre-K classroom with 1 staff.
During the course of the investigation, LPA conducted interviews with 24 parties that included parents and staff, and none provided evidence to corroborate the allegations that staff had violated a child's personal rights.
Per interviews, the center’s policy is to follow licensing regulations and children are not forced to nap.
The allegations are unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the Director, Ana Fragoso Tovalin.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Dayna Chambers	TELEPHONE: (323) 558-2962
LICENSING EVALUATOR SIGNATURE:	DATE: 02/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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