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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191890345
Report Date: 07/12/2023
Date Signed: 07/12/2023 09:21:40 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2023 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230508124408
FACILITY NAME:FAIR AVENUE EARLY EDUCATION CENTERFACILITY NUMBER:
191890345
ADMINISTRATOR:VIKEN KAZARIANFACILITY TYPE:
850
ADDRESS:11300 KITTRIDGE ST.TELEPHONE:
(818) 985-1790
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:120CENSUS: 45DATE:
07/12/2023
UNANNOUNCEDTIME BEGAN:
07:55 AM
MET WITH:Lessly Mora, PrincipalTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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Staff are not adequately supervising day care children while in care.
INVESTIGATION FINDINGS:
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On 07/12/23 at 7:55 AM, Licensing Program Analyst (LPA) Silva Garibyan arrived at Fair Avenue Early Education Center to deliver the findings of a complaint received by the Department on 05/08/23 associated to Complaint Control Number 58-CC-20230508124408. LPA met with Principal Lessly Mora and explained the purpose of the visit. During today’s visit, there were 9 staff providing care to 45 preschool children.

During the investigation into the allegation that “Staff are not adequately supervising day care children while in care,” LPA obtained copies of the facility roster and conducted interviews with five staff, nine parents and five children.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 58-CC-20230508124408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FAIR AVENUE EARLY EDUCATION CENTER
FACILITY NUMBER: 191890345
VISIT DATE: 07/12/2023
NARRATIVE
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Information provided by STAFF 1, STAFF 4, CHILD 1, AND CHILD 3 indicates that CHILD 1 and CHILD 3 were in the bathroom at the same time, and the teacher was standing at the door. When the children were washing their hands and were about to leave the bathroom, CHILD 1 walked past CHILD 3 and touched CHILD 3‘s private area. CHILD 1 then quickly walked away. The children both had clothes on. The teacher was looking outside at the line when this happened.

In another incident, information provided by STAFF 3, CHILD 1, and CHILD 2 indicates that CHILD 1 AND CHILD 2, while working with child safe scissors on a project and sitting right in front of the teacher, turned their backs to the teacher and each cut a piece from their hair.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, is being cited on the attached LIC9099D.

Each report documenting a Type A citation shall remain posted for 30 days along with the Notice of Site Visit. In addition, a copy of this report must be provided to the authorized representatives of all currently enrolled children and any newly enrolled child for the following 12 months. The ACKNOWLEDGEMENT OF RECEIPT OF LICENSING REPORTS (LIC9224) shall be signed and kept in each of the children’s files. The report shall be provided no later than the next business day or the next day the child is in care.

A notice of site visit was given and must remain posted for 30 days.



Exit interview conducted and report was reviewed with Principal Lessly Mora.

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SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 58-CC-20230508124408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: FAIR AVENUE EARLY EDUCATION CENTER
FACILITY NUMBER: 191890345
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/12/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/19/2023
Section Cited
CCR
101229(a)(1)
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 Responsibility for Providing Care and Supervision: The licensee shall provide care and supervision as necessary to meet the children's needs. No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.

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Director will conduct an In-Service training with staff with emphasis on visual Supervision and watch the “Supervising children in childcare” video at CCLD.childcarevideos.org.
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This requirement is not met as evidenced by: Child 3 was touched inappropriately by Child 1 while in the bathroom; and while working on a project, Child 1 and Child 2 turned their backs to the teacher and cut a piece from their hair.This poses an immediate health, safety or personal rights risk to the children in care.
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 Director will provide a copy of training agenda, sign in sheet, submit a summary via email summarizing the regulation and information learned in the video to LPA no later than 07/19/2023.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2023 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230508124408

FACILITY NAME:FAIR AVENUE EARLY EDUCATION CENTERFACILITY NUMBER:
191890345
ADMINISTRATOR:VIKEN KAZARIANFACILITY TYPE:
850
ADDRESS:11300 KITTRIDGE ST.TELEPHONE:
(818) 985-1790
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:96CENSUS: 45DATE:
07/12/2023
UNANNOUNCEDTIME BEGAN:
07:55 AM
MET WITH:Lessly Mora, PrincipalTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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1) Staff yells at the daycare child while in care.

2) Staff use inappropriate language with day care child while in care.

3) Staff did not safeguard day care child's personal belongings

4) Staff handle day care child in a rough manner while in care.
INVESTIGATION FINDINGS:
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On 07/12/23 at 7:55 AM, Licensing Program Analyst (LPA) Silva Garibyan arrived at Fair Avenue Early Education Center to deliver the findings of a complaint received by the Department on 05/08/23 associated to Complaint Control Number 58-CC-20230508124408. LPA met with Principal Lessly Mora and explained the purpose of the visit. During today’s visit, there were 9 staff providing care to 45 preschool children.

During the investigation into the allegations listed above, LPA obtained copies of the facility roster and conducted interviews with five staff, nine parents and five children.

The first allegation provided by the Reporting Party (RP) indicates that “Staff yells at the daycare child while in care.”

Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 8
Control Number 58-CC-20230508124408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FAIR AVENUE EARLY EDUCATION CENTER
FACILITY NUMBER: 191890345
VISIT DATE: 07/12/2023
NARRATIVE
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Per reporting party, Staff 5 yells and curses at their child. LPA interviewed five children, and none stated that the day-care staff yells at them. LPA interviewed parents who explained that their children have never complained about any teachers not being nice to them.

The second allegation provided by the reporting party indicates that “Staff use inappropriate language with day care child while in care.”


LPA interviewed seven parents, five children, and five staff and none stated that the day-care staff use inappropriate language. Per reporting party, Child 1 told their parent that the teacher says the “B”-word. During the interview, Child 1 told LPA that the teacher said, "What the heck?"

The third allegation provided by the reporting party indicates that “Staff did not safeguard day care child's personal belongings.”

Per reporting party, they sent a new water cup with their child to school. During pick up, the cup was not with the child, and no one could locate it. Per STAFF 1, STAFF 2, and STAFF 3, CHILD1’s water cup was found in the trash and child informed reporting party that their friend threw it in the trash. No disclosures were made by any of the children or parents interviewed.

The fourth allegation provided by the reporting party indicates that “Staff handle day care child in a rough manner while in care.”

Per reporting party, STAFF 5 purposely tripped Child 1. Child 1 disclosed that reporting party says that the teachers don’t like them because they are Black. Per STAFF 1, CHILD 1 is very aggressive when they run. There have been instances where CHILD 1 is running around so fast and aggressively, that they run over other students or teachers and then turns around and says that they tripped CHILD 1. No disclosures were made by any of the five children and seven parents regarding staff handling day care child in a rough manner while in care.

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SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 58-CC-20230508124408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FAIR AVENUE EARLY EDUCATION CENTER
FACILITY NUMBER: 191890345
VISIT DATE: 07/12/2023
NARRATIVE
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Based upon the evidence as presented above, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.


Exit interview conducted and report was reviewed with Principal Lessly Mora.




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SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/12/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 8