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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191890345
Report Date: 07/16/2024
Date Signed: 08/02/2024 12:51:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2024 and conducted by Evaluator Lilia Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240502180517
FACILITY NAME:FAIR AVENUE EARLY EDUCATION CENTERFACILITY NUMBER:
191890345
ADMINISTRATOR:LESSLY MORAFACILITY TYPE:
850
ADDRESS:11300 KITTRIDGE ST.TELEPHONE:
(818) 985-1790
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:120CENSUS: 66DATE:
07/16/2024
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Lessly Mora, PrincipalTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Staff pinched a day-care child.
INVESTIGATION FINDINGS:
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 "This is an amended report that supersedes the previous report."

Licensing Program Analyst (LPA) Lilia Hernandez conducted an unannounced complaint inspection on 07/16/2024 to investigate the above allegations. LPAs arrived at the facility at 10:10AM and met with Lessly Mora, Principal, who guided LPAs on tour of the facility. There were 66 children and 11 staff upon arrival.

Information provided by the reporting party indicates that on 04/30/2024, Staff#3 pinched Child#1 on the neck as Child #1 was attempting to throw something away.

During the investigation into the allegation listed above, LPAs obtained a copy of the Facility Roster and conducted interviews with staff, parents, and children.
---Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2024 and conducted by Evaluator Lilia Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240502180517

FACILITY NAME:FAIR AVENUE EARLY EDUCATION CENTERFACILITY NUMBER:
191890345
ADMINISTRATOR:LESSLY MORAFACILITY TYPE:
850
ADDRESS:11300 KITTRIDGE ST.TELEPHONE:
(818) 985-1790
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:120CENSUS: 66DATE:
07/16/2024
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Lessly Mora, PrincipalTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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2
3
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8
9
Staff scratched a day-care child.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Lilia Hernandez and Roberto Luque Avila conducted an unannounced complaint inspection on 07/16/2024 to investigate the above allegations. LPAs arrived at the facility at 10:10AM and met with Lessly Mora, Principal, who guided LPAs on tour of the facility. There were 66 children and 11 staff upon arrival.

Information provided by the reporting party indicates that staff scratched a day-care child.

During the investigation into the allegation listed above, LPAs obtained a copy of the Facility Roster and conducted interviews with staff, parents, and children.

During the interview with the Principal, Principal disclose that Parent of Child #1 addressed the allegation directly with Staff #3. Principal disclosed that interviews were conducted with staff and children per direction of LAUSD policy. No disclosures were made to the principal that supported the allegation. ---Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 58-CC-20240502180517
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FAIR AVENUE EARLY EDUCATION CENTER
FACILITY NUMBER: 191890345
VISIT DATE: 07/16/2024
NARRATIVE
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On 07/16/2024, during an interview with Child #1, Child #1 made no disclosures regarding being scratched by Staff #3.

During an interview with Staff #3, Staff #3 denied scratching any child while in care. Staff #3 stated that they at no time redirect children physically. Children are redirected using visual cues. Visual cues are flash cards with pictures for children to see what the classroom rules and expectations are.

Staff interviewed made no disclosures to support the allegation.

Parents interviewed made no disclosures to support the allegation above. Parents are happy with the care their children are receiving.

Children interviewed made no disclosures to support the allegation above.

Based on the investigation conducted by the LPAs, it has been determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given to the licensee and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

A copy of this report and appeal rights was provided.

Exit interview was conducted with Lessly Mora, Principal.

---Page 2 of 2
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 58-CC-20240502180517
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FAIR AVENUE EARLY EDUCATION CENTER
FACILITY NUMBER: 191890345
VISIT DATE: 07/16/2024
NARRATIVE
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During the interview with the Principal, Principal disclosed that Parent #1 met with Principal regarding Child #1 being pinched on the neck. Parent #1 disclosed to Principal the concerns with Child #1’s personal rights being violated. Principal disclosed that prior to interviewing Parent #1 and Child #1, Parent #1 had already addressed the incident with Staff #3. Principal disclosed that prior to LPA Hernandez conducting the investigation, per LAUSD policy, interviews were conducted with staff and children.

Principal stated that no disclosures were made to support the allegation.
During an interview with Staff #3, Staff #3 denied pinching any child while in care. Staff #3 stated that children at no time are physically redirected. Children are redirected using visual cues. Visual cues are flash cards with pictures for children to see what the classroom rules and expectations are.

During an interview with Staff #4, Staff #4 disclosed concerns with Staff #3 violating the personal rights of Child #1. Per Staff #4, Parent #1 disclosed to Staff #4 that Child #1 was pinched on the neck. Staff #4 also disclosed that Child #1 approached Staff #4 and identified Staff #3 as the individual that pinched Child #1 on the neck.

During an interview with Child #1, Child #1 disclosed that during lunch time, they stood up to attempt to throw their trash away outdoors. Child #1 stated that Staff #3 pinched Child#1 on the neck to stop them from exiting the classroom. When LPAs asked Child #1 how that made them feel, Child #1 responded sad because Staff#3 did not apologize for pinching their neck.

Based on the investigation conducted by the Department which includes interviews, record reviews, and other pertinent information, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 101223(a)(3) Personal Rights is being cited on the attached LIC9099D.

A notice of site visit was given to the licensee and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

A copy of this report and appeal rights was provided.

Exit interview was conducted with Lessly Mora, Principal. ---Page 2 of 2
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20240502180517
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: FAIR AVENUE EARLY EDUCATION CENTER
FACILITY NUMBER: 191890345
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/02/2024
Section Cited
CCR
101223(a)(3)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights...(3) To be free from corporal or unusual punishment, infliction of pain...
This requirement is not met as evidenced by:
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Per Principal, staff will be provided with a training on personal rights. Principal will submit a copy of the agenda, sign in sheet with attendee signatures via email to LPA by POC due date.
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Based on interviews and disclosures made, the licensee did not comply with the section cited above in Staff#3 pinched Child#1 on the neck as Child #1 was attempting to throw something away which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5