<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191890346
Report Date: 06/28/2019
Date Signed: 06/28/2019 10:27:03 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2019 and conducted by Evaluator Helen Estrella
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20190524101546

FACILITY NAME:HILLARY BROADOUS EARLY EDUCATION CENTERFACILITY NUMBER:
191890346
ADMINISTRATOR:MERMELL, RACHELFACILITY TYPE:
850
ADDRESS:11736 BROMONT AVE.TELEPHONE:
(818) 897-2009
CITY:PACOIMASTATE: CAZIP CODE:
91331
CAPACITY:118CENSUS: 73DATE:
06/28/2019
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Rosanna TorresTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
PERSONAL RIGHTS-Staff denied day care children from using the restroom
LACK OF SUPERVISION-Staff failed to supervise day care children in restroom
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/28/19, Licensing Program Analyst’s (LPA) Helen Estrella conducted an unannounced visit for the purpose of concluding a complaint investigation. LPA met with the assigned lead teacher Rosanna Torres and informed the nature of the visit. There were 73 children at the facility with 18 staff. LPA observed the facility operating within capacity of the license and have appropriate teacher to child ratio.

Based on evidence gathered over the course of the investigation, there is insufficient evidence to support the allegations that staff denied day care children from using the restroom and staff failed to supervise day care children in restroom. It was observed on multiple occasions during the investigation that staff escort children to and from the restroom and stand next to the door ensuring visual supervision is taken place during restroom use. Therefore, the allegation is deemed - Unsubstantiated. Unsubstantiated - A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and a copy of this report and appeal rights provided to the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Jennie FerreiraTELEPHONE: (424) 301-3073
LICENSING EVALUATOR NAME: Helen EstrellaTELEPHONE: (424) 301-3073
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2