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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191890434
Report Date: 06/03/2022
Date Signed: 06/03/2022 08:38:12 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2022 and conducted by Evaluator Mireya Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20220307135131
FACILITY NAME:MONTE VISTA EARLY EDUCATION CENTERFACILITY NUMBER:
191890434
ADMINISTRATOR:BARBARA PAGEFACILITY TYPE:
850
ADDRESS:5509 ASH STREETTELEPHONE:
(323) 258-3842
CITY:LOS ANGELESSTATE: CAZIP CODE:
90042
CAPACITY:162CENSUS: 20DATE:
06/03/2022
UNANNOUNCEDTIME BEGAN:
07:39 AM
MET WITH:Office Manager, Marfa GarciaTIME COMPLETED:
08:15 AM
ALLEGATION(S):
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Staff hit child in care.
Parent wasn't let into facility.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mireya García arrived unannounced at the facility for the purpose of conducting a follow up complaint investigation to deliver findings regarding the allegations listed above. Due to COVID- 19 precautionary measures were taken, licensing staff present during inspection wore appropriate personal protective equipment. LPA met with Office Manager, Marfa Garcia, who guided LPA on a tour of the facility. Principal, Barbara Page was not present during the tour but later arrived. There were twenty (20) children observed to be present at the facility during this inspection.

Information provided by the complainant alleges that staff hit child in care and parent wasn't let into facility.

During this investigation, interviews were conducted with staff, children, and parents on 03/17/2022, 05/02/2022, 05/03/2022 and 05/04/2022. Declarations from staff and children’s rosters dated 03/17/2022 and 05/02/2022 were obtained during this investigation on 03/17/2022 and 05/04/2022.
REPORT CONTINUES ON NEXT PAGE 1 OF 3.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Mireya Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20220307135131
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTE VISTA EARLY EDUCATION CENTER
FACILITY NUMBER: 191890434
VISIT DATE: 06/03/2022
NARRATIVE
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Pertaining to the allegation that staff hit a child in care, during interviews conducted with approximately (6) staff and (8) day care children, a staff witness, Child #7, and Child #9 confirmed information regarding Staff #1 violating a child’s personal rights on two separate occasions.

This poses an immediate health and safety risk to children in care. Title 22 Regulation Section 101223 Personal Rights states (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.

Regarding to the allegation of parent wasn’t let into facility, interview with the Principal reveal that parent was denied entry into the facility as a COVID 19 safety precautionary measure at this time parents are not entering facility. Interviews with ten (10) day care parents confirm that parents are denied entry and are not allowed to enter the facility due to COVID.

Based on LPAs interviews which were conducted, and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are being cited (see attached 9099D).
REPORT CONTINUES ON NEXT PAGE 2 OF 3.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Mireya Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20220307135131
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTE VISTA EARLY EDUCATION CENTER
FACILITY NUMBER: 191890434
VISIT DATE: 06/03/2022
NARRATIVE
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A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). Acknowledgement of Receipt (LIC 9224 form) must be maintained in each child’s file immediately upon receipt from parent. Office Manager, Marfa Garcia was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224) Form (English/Spanish/Chinese).

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with facility representative, Marfa Garcia.


END OF REPORT: PAGE 3 OF 3

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Mireya Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20220307135131
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MONTE VISTA EARLY EDUCATION CENTER
FACILITY NUMBER: 191890434
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/03/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/03/2022
Section Cited
CCR
101223(a)(3)
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101223-Personal Rights: (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement is not met as evidenced by:
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Per Principal, she has provide training to all staff in regards to personal rights and demonstrated CCLD personal rights video (https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/) to ensure that staff is following Title 22 Regulations.
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During LPAs interviews conducted with approximately (6) staff and (8) day care children, a staff witness, Child #7, and Child #9 confirmed information regarding Staff #1 violating a child’s personal rights on two separate occasions.This poses an immediate health and safety risk to children in care.
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Principal will submit the training agenda, materials and staff sign in attendance for the training to CCLD by or before 06/03/22 in order to clear this citation.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Mireya Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20220307135131
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MONTE VISTA EARLY EDUCATION CENTER
FACILITY NUMBER: 191890434
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/03/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/17/2022
Section Cited
CCR
101218.1(b)(1)
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101218.1 Admission Procedures and Parental and Authorized Representative's Rights: (b) At the time of acceptance of each child in care, the licensee shall inform each child's parent or authorized representative of his/her rights that include, but are not limited to, the following: (1) To enter and inspect the child care center in accordance with Health and Safety Code Section 1596.857. This requirement is not met as evidenced by:
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Per Principal, she will have parent meeting to address Parental and Authorized Representative's Rights to ensure District policies are in compliance with Title 22 Regulations and will then submit the meeting agenda/materials to CCLD by or before 06/17/22 in order to clear this citation.
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Based on LPA’s interviews conducted disclosures confirmed by staff that incident took place where parent asked to come inside facility and Principal denied parent entry. Interviews with ten day care parents confirm that parents are denied entry and are not allowed to enter the facility due to COVID. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Mireya Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5