192002652-12-1-2021-54-CC-VCOK-CAVUQ2-20220121144621

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 192002652
Report Date: 12/01/2021
Date Signed: 12/01/2021 02:04:55 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/15/2021 and conducted by Evaluator Armando J Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20211115102848

FACILITY NAME:	TORRES FAMILY CHILD CARE		FACILITY NUMBER:	192002652
ADMINISTRATOR:	ROSA TORRES		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(562) 404-5219
CITY:	NORWALK	STATE: CA	ZIP CODE:	90650
CAPACITY:	14	CENSUS:	DATE:	12/01/2021
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Rosa Torres, Licensee		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Facility is operating out of ratio

INVESTIGATION FINDINGS:

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An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) A. Lucero regarding the allegation mentioned above. LPA met with Licensee Rosa Torres who guided LPA on a tour of the indoors and outdoors of the facility.

Complaint alleges facility is operating out of ratio. LPA attempted to interview complainant, but complainant could not be reached for further details regarding allegation.

Interview was conducted with Licensee who stated that she currently has 12 enrolled children. Licensee also stated that she maintains her ratio at all times as her assistant lives on the premises and is able to step in when needed. Interview was conducted with assistant who stated that the facility only has 12 children enrolled and is not over ratio as they are there to assist throughout the day. Interviews were conducted with currently enrolled children and parents of currently enrolled children who stated the facility does not have more than 12 children at one time. Interviews conducted could not corroborate allegations.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Armando J Lucero	TELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:	DATE: 12/01/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20211115102848

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: TORRES FAMILY CHILD CARE	FACILITY NUMBER: 192002652
	VISIT DATE: 12/01/2021

NARRATIVE

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Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted with the Licensee, during which appeal rights were given and explained. A copy of the Appeal Rights was provided. The Licensee’s signature on this report acknowledges receipt of rights.

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Armando J Lucero	TELEPHONE: (323) 981-3435
LICENSING EVALUATOR SIGNATURE:	DATE: 12/01/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2021

LIC9099 (FAS) - (06/04)

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