192002652-9-20-2022-54-CC-TCON-CJW3EV-20221004181147

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 192002652
Report Date: 09/20/2022
Date Signed: 09/20/2022 10:55:35 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2022 and conducted by Evaluator Randy Derraco

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20220707084515

FACILITY NAME:	TORRES FAMILY CHILD CARE		FACILITY NUMBER:	192002652
ADMINISTRATOR:	ROSA TORRES		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(562) 404-5219
CITY:	NORWALK	STATE: CA	ZIP CODE:	90650
CAPACITY:	14	CENSUS: 3	DATE:	09/20/2022
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Licensee - Rosa Torres		TIME COMPLETED:	11:05 AM

ALLEGATION(S):

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Adults in the home spoke inappropriately to child in care
Licensee used unusual form of punishment on child in care
Licensee forced child to eat

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Randy Derraco conducted an unannounced complaint inspection to deliver findings to the above mentioned facility on 09/20/22. LPA was met by licensee who guided analyst on a tour of the home. LPA observed 3 children and 4 adults present during the inspection. Individuals who reside in the home were noted and discussed. LPA observed the home to be clean, free of sharp or pointy parts, and in good repair.

During the investigation, LPA conducted interviews, reviewed records and made observations. LPA was unable to corroborate that adults in the home speak inappropriately to children in care. Children interviewed state that they occasionally call each other names, however no child interviewed state they were called names by any adults while in care. LPA was unable to corroborate that the licensee uses an unusual form of punishment on children in care. Children interviewed state that, on occassion, they go on timeout which includes sitting away from other children in care in the main care area. Children interviewed state they are
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Trevino Cochran	TELEPHONE: (323) 981-3385
LICENSING EVALUATOR NAME: Randy Derraco	TELEPHONE: (323) 981-3431
LICENSING EVALUATOR SIGNATURE:	DATE: 09/20/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20220707084515

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: TORRES FAMILY CHILD CARE	FACILITY NUMBER: 192002652
	VISIT DATE: 09/20/2022

NARRATIVE

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never left alone during timeout. Children also state that they enjoy the food that is offered at the day care. Children interviewed explained that if there is something that they don't like in the food, they pick it out
or don't eat it. Children interviewed indicated that they are not forced to eat the things they do not like. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted, appeal rights provided and report was reviewed with the licensee Rosa Torres.

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SUPERVISOR'S NAME: Trevino Cochran	TELEPHONE: (323) 981-3385
LICENSING EVALUATOR NAME: Randy Derraco	TELEPHONE: (323) 981-3431
LICENSING EVALUATOR SIGNATURE:	DATE: 09/20/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2022

LIC9099 (FAS) - (06/04)

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