192006321-2-8-2023-54-CC-VCOK-CP22DJ-20230213161825

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 192006321
Report Date: 02/08/2023
Date Signed: 02/08/2023 10:23:16 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2022 and conducted by Evaluator Jeanette Estrada

COMPLAINT CONTROL NUMBER: 54-CC-20221114100245

FACILITY NAME:	MAOF CHILD CARE CENTER PRESCHOOL		FACILITY NUMBER:	192006321
ADMINISTRATOR:	MARIA PACHECO		FACILITY TYPE:	850
ADDRESS:	12440 FIRESTONE BOULEVARD		TELEPHONE:	(562) 484-9700
CITY:	NORWALK	STATE: CA	ZIP CODE:	90650
CAPACITY:	75	CENSUS: 20	DATE:	02/08/2023
		UNANNOUNCED	TIME BEGAN:	09:25 AM
MET WITH:	Site Supervisor Fernando Cornejo-Perez		TIME COMPLETED:	10:25 AM

ALLEGATION(S):

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Staff did not ensure a safe and healthful environment by speaking inappropriately to a daycare child

INVESTIGATION FINDINGS:

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On 2/8/23 Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection to deliver findings. LPA met with Site Supervisor Fernando Perez-Cornejo. LPA observed a total of 20 children and eight staff in the facility.
During the investigation LPA conducted interviews and reviewed observations of Child 1’s behavior documented by staff from June 2022 through October 2022. Staff denied speaking inappropriately to Child 1. Per staff interviews, Child 1 expressed that ‘teachers were mean’ during transition times when Child 1 did not want to participate in the next activity. One parent interview revealed that Staff 1 has a distinct tone of voice which may have contributed to Child 1 making the statement. The documented observations revealed that staff were recommended different strategies to help Child 1’s behavior such as re-directing the child, explaining to the child why a behavior was not appropriate and lowering one’s tone of voice and using a soft, low voice when re-directing behavior. Per Site Supervisor, staff have used a firm voice to address the child when getting the child's attention. Parent interviews did not corroborate the allegation. Children interviewed did not corroborate the allegation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 02/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20221114100245

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: MAOF CHILD CARE CENTER PRESCHOOL	FACILITY NUMBER: 192006321
	VISIT DATE: 02/08/2023

NARRATIVE

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Based on record review, and interviews, the above allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview was conducted with Site Supervisor Fernando Perez-Cornejo. Appeal rights were provided. The Notice of Site Visit (LIC 9213) was provided and must remain posted for 30 days.

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 02/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2023

LIC9099 (FAS) - (06/04)

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