192007298-1-28-2020-33-CC-ACHO-BMYMMZ-20200323094447

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 192007298
Report Date: 01/28/2020
Date Signed: 01/28/2020 12:23:20 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/27/2019 and conducted by Evaluator Ariel Cazares

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20191127112117

FACILITY NAME:	CANAL FAMILY CHILD CARE		FACILITY NUMBER:	192007298
ADMINISTRATOR:	CANAL, IRMA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 338-3361
CITY:	BALDWIN PARK	STATE: CA	ZIP CODE:	91706
CAPACITY:	14	CENSUS: 6	DATE:	01/28/2020
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Irma Canal		TIME COMPLETED:	11:59 AM

ALLEGATION(S):

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Neglect/Lack of Supervision: Licensee failed to provide adequate supervision resulting in day care child leaving the premises.

Level of Care: Staff failed to provide safe and healthful environment.
Licensee failed to prevent children from harming eachother.

INVESTIGATION FINDINGS:

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An unannounced complaint inspection was made on this day by Licensing Program Analysts (LPAs) Ariel Cazares and Katrina Chicote to the licensed day care. LPA met with Licensee Irma Canal to discuss the above allegations. At the time of arrival LPAs observed 6 children and licensee with one assistant.

Investigation was conducted and completed by LPA Ariel Cazares. LPA conducted interviews with complainant, staff, and other relevant parties. Per complainant, the licensee failed to supervise Child #1, resulting in child being hurt by another child. Per complainant, licensee failed supervise another child resulting in the child wandering out of the facility. Per complainant, the licensee does not provide a safe environment to children as a result of lack of supervision. Per complainant, licensee also did not meet the diapering needs of child #1 which resulted in child having dried feces in their diaper when child was picked up. Per complainant, they believe the child was in the soiled diaper for an extended period of time of up to 30 minutes, but could not explain how that determination was made.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Ariel Cazares	TELEPHONE: (323) 981-2949
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 33-CC-20191127112117

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CANAL FAMILY CHILD CARE	FACILITY NUMBER: 192007298
	VISIT DATE: 01/28/2020

NARRATIVE

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Per staff interviewed, there were no disclosures of children being left unsupervised. Per licensee, she was notified by a parent that child #1 had gotten out of the gate leading from the backyard to the driveway. Per licensee she did not see the child outside of the gate. Per licensee, she was outside when the parent approached her and states that she observed the child inside the entire time. There were no other witnesses to corroborate this allegation. Per licensee, child #1 was poked in the eye by another child. Licensee states that the incident was an accident and could not prevent it. Licensee states that at the time of the incident child #1's parent was present and licensee was assisting with child #1's sibling at the time, laying out a mat for the child. Parent of child #1 was interviewed. Parent corroborated that the incident occurred but shares a different version of the event. Parent stated that licensee was "just standing there" when child #1 was poked in the eye. Based on conflicting statements, LPA is unable to determine if the incident occurred as a result of lack of supervision.

Per complainant's allegation that a healthful environment is not being provided as child #1 was left in a soiled diaper, there were no disclosures from other interviews conducted to corroborate that licensee leaves children in soiled diapers for an inappropriate amount of time. Complainant did not capture photos or was able to show evidence of how long the child was left in the diaper. Based on interview, LPA confirmed that complainant does not enter the facility and only was able to make the observation of the child's soiled diaper after the child was picked up by the secondary parent and driving away to their next location. LPA attempted to interview additional parents. Only one response was received and no disclosures of concerns related to the allegations were made. Based on interviews with licensee and assistant, the children's diapers are checked often: before and after eating, before and after naptime, and before departure. Children are also checked if they begin to have an odor of urine or feces. LPA was unable to determine, based on information obtained, that the licensee does or does not leave children in soiled diapers for an inappropriate amount of time.

LPA Cazares' observations during inspections conducted throughout the investigation show that licensee and staff frequently assist children to the restroom and change infants on the changing table near the restroom. LPA observed children using the restroom as often as every 5 minutes within an hour period and provider was observed checking an infant's diaper twice and changing once during a 2 hour period when the infant was awake. A police report obtained did not provide any information to support the allegations made.

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Ariel Cazares	TELEPHONE: (323) 981-2949
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 33-CC-20191127112117

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CANAL FAMILY CHILD CARE	FACILITY NUMBER: 192007298
	VISIT DATE: 01/28/2020

NARRATIVE

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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Licensee Irma Canal. A copy of this report and appeal rights were provided.

A "Notice of Site Visit" and copy of the report was issued. Notice of Site Visit must remain posted for 30 days. Failure to do so will result in a $100.00 civil penalty.

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Ariel Cazares	TELEPHONE: (323) 981-2949
LICENSING EVALUATOR SIGNATURE:	DATE: 01/28/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2020

LIC9099 (FAS) - (06/04)

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