192009786-10-12-2022-33-CC-CGUA-CKCRE5-20221019125657

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 192009786
Report Date: 10/12/2022
Date Signed: 10/12/2022 01:58:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/30/2022 and conducted by Evaluator Fabiola Vasquez

COMPLAINT CONTROL NUMBER: 33-CC-20220830172320

FACILITY NAME:	ROBLES FAMILY CHILD CARE		FACILITY NUMBER:	192009786
ADMINISTRATOR:	ROBLES, DEANNA CORONADO		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 643-6254
CITY:	BALDWIN PARK	STATE: CA	ZIP CODE:	91706
CAPACITY:	14	CENSUS: 7	DATE:	10/12/2022
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Licensee, Deanne Robles		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Licensee handled day-care child in a rough manner.
Licensee yelled at a child in care.
Licensee confiscated child's food.

INVESTIGATION FINDINGS:

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On 10/12/22 at 1:00 PM., Licensing Program Analyst (LPA) Fabiola Vasquez conducted an announced 10-day complaint follow up visit. LPA spoke with Deanna Robles, Licensee. LPA identified herself and stated the purpose of the visit is to deliver findings for the above allegations. Licensee guided LPA on a tour of the facility. Census: 7 children 2 being infants with licensee , licensee's mother upon arrival.

Pertaining to the allegations that, “Licensee handled day-care child in a rough manner”, “Licensee yelled at a child in care”, “Licensee confiscated child's food” During the investigation, interviews were conducted with the Reporting Party (RP), Licensee, Parent (P) P2, P3. Attempted interviews were conducted with P1, Child (C) C1, C2. LPA obtained a copy of the children’s roster.

Based on the evidence obtained during the investigation through, interviews, observation, and review of records, there were no disclosures made that support the allegation. " Licensee handled day-care child in a rough manner “.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Fabiola Vasquez	TELEPHONE: (626) 361-1267
LICENSING EVALUATOR SIGNATURE:	DATE: 10/12/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20220830172320

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ROBLES FAMILY CHILD CARE	FACILITY NUMBER: 192009786
	VISIT DATE: 10/12/2022

NARRATIVE

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There were inconsistent statements made by P2 that her children have never mentioned anything about the licensee handling children in a rough manner. Another statement was made by P3 that her son told her that the licensee got him by his hand, pulled it hard and gave him time out. When C2 was asked about the incident he stated no that licensee is not mean.

Based on the evidence obtained during the investigation through, interviews, observation, and review of records, there were no disclosures made that support the allegation “Licensee yelled at a child in care” There were statements made by P2 that she was there on two occasions that other children were getting picked up, the children come out smiling. She never heard the licensee yelling at children. Statements made by P3 that she has not heard the licensee yell and her son hasn’t said anything. A statement made by licensee that she does not yell, they like to talk.

Based on the evidence obtained during the investigation through, interviews, observation, and review of records, there were no disclosures made that support the allegation “Licensee confiscated child's food” Statements were made by Licensee, that C3 threw the donuts by the door. That the donuts were thrown at her. That licensee did not confiscate the donuts because C3 ate his donuts. Another statement was made by P3 that she always asks her children if they eat their food, they say yes.

Due to information and statements initially stated during interviews. The allegations have been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Declaration stating licensee is following the parents rights by allowing parents to come inside the facility.

Note: The roster has been discussed with the licensee, it is a continuous record of the names of the children that have been enrolled since she has been licensed. Children’s names are not removed only the date they left has to be indicated.

Exit interview has been conducted with Licensee Deanna Robles. Appeal Rights were verbally explained and provided to Licensee as well. A copy of this report (LIC 9099) along with the Appeal Rights LIC (9058) has been signed by LPA Vasquez. A Notice of Site Visit was provided to Licensee. PAGE 2 OF 2

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Fabiola Vasquez	TELEPHONE: (626) 361-1267
LICENSING EVALUATOR SIGNATURE:	DATE: 10/12/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2022

LIC9099 (FAS) - (06/04)

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