<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197401106
Report Date: 11/19/2021
Date Signed: 11/19/2021 06:03:07 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2021 and conducted by Evaluator Liana Stepanyan
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20211015102711
FACILITY NAME:STEPPING STONES CHILDREN'S CENTERFACILITY NUMBER:
197401106
ADMINISTRATOR:JOELENE HOSELTONFACILITY TYPE:
850
ADDRESS:26330 N. FRIENDLY VALLEY PKWY.TELEPHONE:
(661) 251-4469
CITY:SANTA CLARITASTATE: CAZIP CODE:
91321
CAPACITY:71CENSUS: 27DATE:
11/19/2021
UNANNOUNCEDTIME BEGAN:
03:52 PM
MET WITH:TIME COMPLETED:
06:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights- Facility is not encouraging children to wear facial coverings during indoor activities
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Liana Stepanyan and Mariela Ramon Licensing Program Manager (LPM) conducted a subsequent complaint investigation inspection for the purpose to deliver the findings of the above allegation. LPA and LPM met with licensee Anne Grunbok (Nancy) who guided the LPA and LPM on a tour of the facility. Upon arrival LPA observed 27 children playing in the outdoor area with 4 staff providing care and supervision.

The investigation of the above allegation consisted of children and staff interviews including LPAs observations.

On 10/19/21, LPAs observed 6 staff wearing facial coverings and 39 children not wearing facial covering inside the facility. LPAs Stepanyan and King-Lewis observed all staff wearing facial coverings. During interviews conducted with child #1, child #2, and child #3, it was disclosed they do not wear facial coverings while in care during indoor activities. See Complaint Investigation Report LIC 9099C for report continuation.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mariela RamonTELEPHONE: (661) 202-3798
LICENSING EVALUATOR NAME: Liana StepanyanTELEPHONE: 661-202-3380
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 12-CC-20211015102711
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: STEPPING STONES CHILDREN'S CENTER
FACILITY NUMBER: 197401106
VISIT DATE: 11/19/2021
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During today’s inspection, licensee disclosed that effective 10/19/21 children over the age of 2 are now wearing facial coverings. Licensee has posted pictures throughout the facility encouraging children to wear mask and provided instruction to children about proper mask wearing. Furthermore, licensee and staff have discussed mask guidelines with staff and parents and have researched the Los Angeles County Department of Public Health for additional recommendations.

LPA and LPM observed children that were playing in the outdoor area returning to the classroom wearing facial coverings.

Based on LPAs Stepanyan and King- Lewis observations on 10-19-21 and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22, Division 12 & Chapter 1).

The facility was cited a Type B violation. See Complaint Investigation Report LIC 9099D for deficiency cited.

An exit interview was conducted, a copy of this report, notice of site visit and appeal rights were provided to the licensee along with appeal rights.

SUPERVISOR'S NAME: Mariela RamonTELEPHONE: (661) 202-3798
LICENSING EVALUATOR NAME: Liana StepanyanTELEPHONE: 661-202-3380
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 12-CC-20211015102711
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: STEPPING STONES CHILDREN'S CENTER
FACILITY NUMBER: 197401106
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/19/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/19/2021
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: to be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment to meet his/her needs. This requirement was not met as evidence by On October 19, 2021, during the complaint investigation inspection, interviews
1
2
3
4
5
6
7
Licensee disclosed that effective 10/19/21 children over the age of 2 are now wearing facial coverings. Licensee has posted pictures throughout the facility encouraging children to wear mask and provided instruction to children about proper mask wearing.

Furthermore, licensee and staff
8
9
10
11
12
13
14
conducted, LPA’s observation and documents provided from the facility, there is sufficient evidence to substantiate the allegation that facility is not enforcing children to wear face mask. This is a type B deficiency which poses a potential Health, Safety or Personal Rights risk to children in care.
8
9
10
11
12
13
14
have discussed mask guidelines with staff and parents and have researched the Los Angeles County Department of Public Health for additional recommendations. Licensee provided a written statement of the aforementioned. Licensee has provided mask readily available for children, staff and parents. POC cleared.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mariela RamonTELEPHONE: (661) 202-3798
LICENSING EVALUATOR NAME: Liana StepanyanTELEPHONE: 661-202-3380
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2021 and conducted by Evaluator Liana Stepanyan
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20211015102711

FACILITY NAME:STEPPING STONES CHILDREN'S CENTERFACILITY NUMBER:
197401106
ADMINISTRATOR:JOELENE HOSELTONFACILITY TYPE:
850
ADDRESS:26330 N. FRIENDLY VALLEY PKWY.TELEPHONE:
(661) 251-4469
CITY:SANTA CLARITASTATE: CAZIP CODE:
91321
CAPACITY:71CENSUS: 27DATE:
11/19/2021
UNANNOUNCEDTIME BEGAN:
03:52 PM
MET WITH:Anne Grunbok (Nancy), LicenseeTIME COMPLETED:
06:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights- Facility staff do not wear facial coverings
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Liana Stepanyan and Mariela Ramon Licensing Program Manger (LPM) conducted a subsequent complaint investigation inspection for the purpose to deliver the findings of the above allegation. LPA and LPM met with licensee who guided the LPA and LPM on a tour of the facility. Upon arrival LPA observed 27 children in care with 4 staff.

The investigation of the above allegation consisted of children and staff interviews including LPAs observations. On 10/19/21, LPAs observed 6 staff member providing care to 39 children in the classrooms. The 6 staff members were wearing facial covering while supervising the children while inside the facility.
Furthermore, during interviews conducted with child #1, child #2, and child #3, it was disclosed that staff do wear facial coverings at all times while inside the facility.

Please see Complaint Investigation Report LIC9099C for report continuation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mariela RamonTELEPHONE: (661) 202-3798
LICENSING EVALUATOR NAME: Liana StepanyanTELEPHONE: 661-202-3380
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20211015102711
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: STEPPING STONES CHILDREN'S CENTER
FACILITY NUMBER: 197401106
VISIT DATE: 11/19/2021
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During today’s inspection, LPA and LPM observed children and staff wearing facial coverings.
Based on observations, interviews conducted, and record review, the above allegation is rendered unsubstantiated. There is not a preponderance of evidence to prove the allegation of staff not wearing facial coverings. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred.

An exit interview was conducted, a copy of this report, and notice of site visit was provided to the licensee along with appeal rights.
SUPERVISOR'S NAME: Mariela RamonTELEPHONE: (661) 202-3798
LICENSING EVALUATOR NAME: Liana StepanyanTELEPHONE: 661-202-3380
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5