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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403009
Report Date: 12/06/2019
Date Signed: 12/06/2019 03:39:05 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2019 and conducted by Evaluator Rita Ramos
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20191107143248
FACILITY NAME:LOS ANGELES FIRST PRESCHOOL EDUCATION CENTERFACILITY NUMBER:
197403009
ADMINISTRATOR:AHN, SU K.FACILITY TYPE:
850
ADDRESS:2029 WEST WASHINGTON BOULEVARDTELEPHONE:
(213) 733-8827
CITY:LOS ANGELESSTATE: CAZIP CODE:
90018
CAPACITY:175CENSUS: 55DATE:
12/06/2019
UNANNOUNCEDTIME BEGAN:
12:46 PM
MET WITH:Su Ahn, DirectorTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Facility staff yelled at the daycare children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rita Ramos conducted an unannounced complaint inspection to the above facility. LPA initally met with Hyun Lee, Administrator, who guided analyst on a tour of the facility. LPA was later met met by Su Ahn, Director. There were11 staff with 55 children upon arrival.

During the investigation LPA obtained copies of the facility roster, interviewed staff and children, and obtained copies other supportive documentation.

Information provided by the reporting party indicates that staff yelled at daycare children.

Per Director, the staff at the facility do not yell at the children in care.

When interviewing staff, Staff #2, Staff #3, Staff #6 disclosed that they have heard Staff #1 yell at the children in care. Staff #5 disclosed that they have only heard from other staff that Staff #1 yells. -----Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Rita RamosTELEPHONE: (323) 981-3985
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20191107143248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LOS ANGELES FIRST PRESCHOOL EDUCATION CENTER
FACILITY NUMBER: 197403009
VISIT DATE: 12/06/2019
NARRATIVE
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When interviewing children, Child #2, Child #3, and Child #4 disclosed that Staff #1 yells.

Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 1 101223(a)(3) is being cited on the attached deficiencies page

A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgement form must be maintained in each child’s file immediately upon receipt from parent. Licensee/Director was provided with a copy of the parent Acknowledgement of Receipt of Licensing Reports Form during this visit. A copy of the Parent Notification Requirements was also provided to the licensee/Director.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Su Ahn, Director/Licensee, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

-----Page 2 of 2


SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Rita RamosTELEPHONE: (323) 981-3985
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2019
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 54-CC-20191107143248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: LOS ANGELES FIRST PRESCHOOL EDUCATION CENTER
FACILITY NUMBER: 197403009
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/06/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/07/2019
Section Cited
CCR
101223(a)(3)
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Personal Rights

To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature
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Per Director, a training and/or a video on children's personal rights will be taken and viewed by Staff #1. A summary in regards to what was learned and what will no longer occur will be submitted by POC due date of 12/06/19.
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This requirement is not met as evidenced by interviews conducted with staff and children and disclosures were made that Staff #1 yells at children in care. This poses an immediate health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Rita RamosTELEPHONE: (323) 981-3985
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2019
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2019 and conducted by Evaluator Rita Ramos
COMPLAINT CONTROL NUMBER: 54-CC-20191107143248

FACILITY NAME:LOS ANGELES FIRST PRESCHOOL EDUCATION CENTERFACILITY NUMBER:
197403009
ADMINISTRATOR:AHN, SU K.FACILITY TYPE:
850
ADDRESS:2029 WEST WASHINGTON BOULEVARDTELEPHONE:
(213) 733-8827
CITY:LOS ANGELESSTATE: CAZIP CODE:
90018
CAPACITY:175CENSUS: 55DATE:
12/06/2019
UNANNOUNCEDTIME BEGAN:
12:46 PM
MET WITH:Su Ahn, DirectorTIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff handled the daycare children roughly.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Rita Ramos conducted an unannounced complaint inspection to the above facility. LPA initally met with Hyun Lee, Administrator, who guided analyst on a tour of the facility. LPA was later met met by Su Ahn, Director. There were11 staff with 55 children upon arrival.

During the investigation LPA obtained copies of the facility roster, interviewed staff and children, and obtained copies other supportive documentation.

Information provided by the reporting party indicates that staff handled daycare children roughly.

Per Director, the staff do not handle the children in care in a rough manner.

Staff intervierwed made no disclosures in regards to children being handled in a rough manner. ----Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Rita RamosTELEPHONE: (323) 981-3985
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 54-CC-20191107143248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LOS ANGELES FIRST PRESCHOOL EDUCATION CENTER
FACILITY NUMBER: 197403009
VISIT DATE: 12/06/2019
NARRATIVE
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Children interviewed made no disclosures in regards to staff handling children in a rough manner.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Su Ahn, Director/Licensee including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

--Page 2 of 2

SUPERVISOR'S NAME: Brandi VanOostenTELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Rita RamosTELEPHONE: (323) 981-3985
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2019
LIC9099 (FAS) - (06/04)
Page: 5 of 5