197403180-7-15-2025-12-CC-LKIG-DK9S5W-20250805133500

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197403180
Report Date: 07/15/2025
Date Signed: 07/15/2025 12:53:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2025 and conducted by Evaluator Isabel Ortega

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20250512150907

FACILITY NAME:	KIDS FIRST LEARNING CENTER		FACILITY NUMBER:	197403180
ADMINISTRATOR:	CYNTHIA SAENZ		FACILITY TYPE:	850
ADDRESS:	13215 KELOWNA STREET		TELEPHONE:	(818) 897-5427
CITY:	PACOIMA	STATE: CA	ZIP CODE:	91331
CAPACITY:	214	CENSUS: 77	DATE:	07/15/2025
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Gloria Mancilla, Supervisor		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Child care is over ratio

INVESTIGATION FINDINGS:

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On 7/15/2025 Licensing Program Analyst (LPA) Isabel Ortega conducted an unannounced subsequent complaint inspection to deliver findings on the above allegation. LPA met with Facility Supervisor, upon arrival LPA observed 77 children and 14 staff providing care and supervision.
During the course of this investigation, LPA conducted interviews, completed observations and gathered documentation relevant to the complaint allegation. Based on evidence obtained, record review and interviews conducted, the allegation: Facility is over ratio is deemed to be Unsubstantiated. Based on the disclosures and confidential interviews conducted by LPA, 14 staff members are present at facility ongoing and in addition all office staff are qualified to be in the classroom as needed. According children's time sheets and staff time cards provided for the months of February 2025, March 2025, and April 2025 facility is within ratio. A finding that the complaint is unsubstantiated is defined as although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred. No deficiency was cited today.
An exit interview was conducted, a copy of this report, appeal rights and a notice of site visit were provided to facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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