197403180-12-3-2024-12-CC-LKIG-DD82GF-20250123162305

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197403180
Report Date: 12/03/2024
Date Signed: 12/03/2024 12:33:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2024 and conducted by Evaluator Isabel Ortega

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20241114090939

FACILITY NAME:	KIDS FIRST LEARNING CENTER		FACILITY NUMBER:	197403180
ADMINISTRATOR:	CYNTHIA SAENZ		FACILITY TYPE:	850
ADDRESS:	13215 KELOWNA STREET		TELEPHONE:	(818) 897-5427
CITY:	PACOIMA	STATE: CA	ZIP CODE:	91331
CAPACITY:	214	CENSUS: 65	DATE:	12/03/2024
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Kristine Arreza, Supervisor		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Staff did not prevent child from harming another child in care

INVESTIGATION FINDINGS:

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On 12/03/2024 Licensing Program Analyst (LPA) Isabel Ortega conducted an unannounced subsequent complaint inspection to deliver findings on the above allegation. LPA met with Facility Supervisor and toured the facility. Upon arrival LPA observed 65 children and 14 staff providing care and supervision.

During the course of the investigation, LPA conducted interviews with children, Staff and parents. LPA completed observations and gathered documents relevant to the complaint allegation. Based on evidence obtained and interviews conducted, the allegation of Staff did not prevent child from harming another child in care is Unsubstantiated. Based on the disclosures at the time of incident, confidential interviews conducted by LPA, staff were present during incident and facility currently has a student action plan. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred. No deficiency was cited for this investigation.
An exit interview was conducted, a copy of this report, appeal rights and a notice of site visit were provided to facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Lady King	TELEPHONE: (310) 568-1824
LICENSING EVALUATOR NAME: Isabel Ortega	TELEPHONE: (661) 202-3786
LICENSING EVALUATOR SIGNATURE:	DATE: 12/03/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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