197403510-5-6-2024-12-CC-CYAS-D4ZR7T-20240506124653

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197403510
Report Date: 05/06/2024
Date Signed: 05/06/2024 08:17:09 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2024 and conducted by Evaluator Carol Heath

COMPLAINT CONTROL NUMBER: 12-CC-20240119105934

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	197403510
ADMINISTRATOR:	LORETTA PILAFAS		FACILITY TYPE:	830
ADDRESS:	43536 22ND STREET WEST		TELEPHONE:	(661) 948-3570
CITY:	LANCASTER	STATE: CA	ZIP CODE:	93536
CAPACITY:	32	CENSUS: 32	DATE:	05/06/2024
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Michelle Moore		TIME COMPLETED:	08:30 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not promptly seek medical attention for child.
Staff did not immediately notify parent of serious injury to child.
Staff handled child in a rough manner.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 5/6/2024, licensing program analyst (LPA) Carol Heath conducted an unannounced follow-up visit at Kindercare Learning Center—Lancaster and met with the assistant director, Michelle Moore. The purpose of the visit was to deliver the complaint finding for the above allegations. Upon arrival, LPA observed 32 childcare children present with the assistant director and 9 teachers .
The investigation was conducted by Investigator Laarni Santiago of the Community Care Licensing Investigations Bureau. It consisted of interviews with the licensee, child, parents, and other relevant parties. The investigation revealed inconsistent statements. The allegation could not be corroborated. Therefore, the allegations have been found unsubstantiated.

Based on the interview conducted, the allegation does not appear to have resulted in any violation of the Title 22 regulation. Therefore, no deficiencies were cited.

An exit interview was conducted, and a copy of the report was read and provided to the assistant director, Michelle Moore.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claretta Yates	TELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Carol Heath	TELEPHONE: (661) 202-3709
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 1