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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403589
Report Date: 02/26/2021
Date Signed: 03/03/2021 04:40:36 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2020 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20201215142954
FACILITY NAME:REINA FAMILY DAY CAREFACILITY NUMBER:
197403589
ADMINISTRATOR:CECILIA REINAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 831-0585
CITY:NORTHRIDGESTATE: CAZIP CODE:
91326
CAPACITY:14CENSUS: 5DATE:
02/26/2021
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Cecilia ReinaTIME COMPLETED:
02:49 PM
ALLEGATION(S):
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Personal Rights: Staff hit day care child
Personal Rights: Staff handled day care child in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ortega met with Licensee, Cecelia Reina, for the purpose of conducting a follow-up complaint investigation to deliver findings for the above allegations via random Tele-Inspection as directed by current Covid-19 procedures. LPA Ortega toured the Family Child Care Home(FCCH) via facetime. Present today was Provider, Assistant and 5 children.

Allegations: Personal Rights: Staff hit and Staff handled day care child in a rough manner. During this investigation, LPA received pertinent documents related to this investigation, which included FCCH Roster, declarations, staff, parent and child interviews. Staff inappropriately disciplined day care child#1 and mishandle day care child#1. Staff slapped child#1 on the face and roughly pulled child's #1 hair. Based on information obtained, random observations, and interviews with relevant complaint parties, creditable witnesses, parents and children the allegations are deemed SUBSTANTIATED and a citation will be issued(See LIC 9099-D for cited deficiency). A finding of substantiated means that allegations were valid because the preponderance of the evidence standard has been met. This facility was cited a Type A in accordance to Title 22 of the California Code of Regulations and/or Health & Safety codes.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carissa BellTELEPHONE: (661) 202-3359
LICENSING EVALUATOR NAME: Isabel OrtegaTELEPHONE: (661) 202-3786
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 12-CC-20201215142954
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: REINA FAMILY DAY CARE
FACILITY NUMBER: 197403589
VISIT DATE: 02/26/2021
NARRATIVE
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The facility was cited type A deficiency according to the California Code Title 22 Regulations.
Upon receipt of a Type A deficiency licensee shall post the report for 30 days in addition to the Notice of Site Visit & provide copies of the licensing report to parents/guardians of children in care at the facility. This report must be provided to parents/guardians of children newly enrolled at the facility during the next 12 months & licensee will obtain a signed Acknowledgement of Licensing Reports (LIC 9224) from parent/guardian & place it in each child's file. If these requirements are not met, civil penalties will be assessed.
An exit interview conducted, appeal rights discussed, and a copy of this report was via emailed to Provider Cecilia Reina.
SUPERVISOR'S NAME: Carissa BellTELEPHONE: (661) 202-3359
LICENSING EVALUATOR NAME: Isabel OrtegaTELEPHONE: (661) 202-3786
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 12-CC-20201215142954
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: REINA FAMILY DAY CARE
FACILITY NUMBER: 197403589
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/26/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
02/26/2021
Section Cited
CCR
102423(a)(4)
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Each child receiving services from a Family Child Care Home shall have rights that shall not be waived or abridged by the licensee... To be free from infliction of pain, humiliation, intimidation, threat, or other actions of a punitive nature. This requirement was not met by evidenced by:
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Licensee and Staff will immediate change discipline approach. Licensee will enroll in child development courses through local Resource & Referral Agency or Smart Horizons. Child Development Training shall be related to working with challenging behaviors and how to redirect children.
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Based on child, staff, credible personnel interviews and related documentation. Child #1 was slapped on the face and hair was roughly pulled. Licensee failed to ensure appropriate discipline which poses an immediate risk to the health and safety of children in care.
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Licensee and staff will submit proof of completion certification and a written summary of what was learned and will submit both the certificate and summary to the Palmdale Regional Office by April 1, 2021.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Carissa BellTELEPHONE: (661) 202-3359
LICENSING EVALUATOR NAME: Isabel OrtegaTELEPHONE: (661) 202-3786
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2020 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20201215142954

FACILITY NAME:REINA FAMILY DAY CAREFACILITY NUMBER:
197403589
ADMINISTRATOR:CECILIA REINAFACILITY TYPE:
810
ADDRESS:10527 RESEDA BOULEVARDTELEPHONE:
(818) 831-0585
CITY:NORTHRIDGESTATE: CAZIP CODE:
91326
CAPACITY:14CENSUS: 5DATE:
02/26/2021
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Cecilia ReinaTIME COMPLETED:
02:49 PM
ALLEGATION(S):
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Allegation#3 Personal Rights: Staff threatened day care child

INVESTIGATION FINDINGS:
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On February 26, 2021 Licensing Program Analyst (LPA) Isabel Ortega conducted a subsequent Tele-Complaint investigation for the purpose of concluding the investigation for the above allegation.
During the course of investigating, LPA Isabel Ortega conducted interviews with Licensee, Staff, parents, children and some creditable witnesses. LPA also, conducted a review of other applicable documentation pertaining to the above allegation.
The staff at Reina's day-care including Licensee denied the allegation: Staff threatened day care child by staff telling child #1 in Spanish she was going to tell his mother that he was hitting her really hard. The investigation revealed child#1 was inappropriately disciplined. Although the reported allegation may have happened or valid, there is not a preponderance of evidence to prove or disprove the allegation. Therefore, based on information obtained, LPA observation and records reviewed the Department finds the above stated allegation Unsubstantiated. There were no deficiencies cited at this time.
An exit interview conducted, a copy of this report, appeal rights and notice of site visit is discussed and via emailed to the Licensee Cecilia Reina.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Carissa BellTELEPHONE: (661) 202-3359
LICENSING EVALUATOR NAME: Isabel OrtegaTELEPHONE: (661) 202-3786
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4