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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403593
Report Date: 04/26/2023
Date Signed: 04/27/2023 09:12:06 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2023 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230210151006
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403593
ADMINISTRATOR:JENI BROMBEREKFACILITY TYPE:
850
ADDRESS:17730 RINALDITELEPHONE:
(818) 363-8442
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:96CENSUS: 67DATE:
04/26/2023
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Thania Garcia, Director TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Allegation #1: Lack of supervision staff did not adequately supervise children in care.
Allegation #3: Reporting requirements staff did not respond to requests for communication about day care child in a timely manner.
Allegation #4: Personal Rights-Staff did not follow proper sanitation procedures to prevent the spread of illness.
Allegation #5: Personal rights facility is co-mingling day care children in care.
INVESTIGATION FINDINGS:
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On 4/26/2023, Licensing Program Analyst (LPA), Loyce Phillips, conducted an unannounced visit for the purpose of delivering the findings on the above allegations. LPA met with Director,Thania Garcia and toured the facility. LPA observed 67 napping preschool children and 6 staff.

During this investigation, LPA toured the facility, interview staff, children, and parents. LPA also obtained documents, conducted file reviews and documented observations. LPA interviewed children in care. Children did not express any issues or concerns regarding the facility. During parent interviews, parents disclosed, they were satisfied with the level of care provided at the facility and did not express any concerns. Staff express supervision is provided indoors and outdoors, they do not commingle children and cleaning is done throughout the day to prevent the spread of illness.

9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Loyce PhillipsTELEPHONE: 424-301-3206
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20230210151006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403593
VISIT DATE: 04/26/2023
NARRATIVE
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Based on the information provided, LPA was unable to corroborate the above-mentioned allegations. Therefore, the allegations are deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

No deficiencies are being cited accordance to Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Director.

SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Loyce PhillipsTELEPHONE: 424-301-3206
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2023 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230210151006

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403593
ADMINISTRATOR:JENI BROMBEREKFACILITY TYPE:
850
ADDRESS:17730 RINALDITELEPHONE:
(818) 363-8442
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:96CENSUS: 67DATE:
04/26/2023
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Thania Garcia, DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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9
Allegation: #2: Reporting requirements staff did not report incident(s) involving child in care.
INVESTIGATION FINDINGS:
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On 4/26/2023, Licensing Program Analyst (LPA), Loyce Phillips, conducted an unannounced visit for the purpose of delivering the findings on the above allegations. LPA met with Director,Thania Garcia and toured the facility. LPA observed 67 napping preschool children and 6 staff.

During this investigation, LPA toured the facility, interview staff, children, and parents. LPA also obtained documents, conducted file reviews and documented observations. LPA interviewed children in care. Children did not express any issues or concerns regarding the facility. During parent interviews, parents disclosed, they were satisfied with the level of care provided at the facility and did not express any concerns. During record review, LPA did not observed an injury or ouch report in child's file (C1). In addition, staff failed to notify the Department by telephone regarding incident involving a child that required medical attention.

9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Loyce PhillipsTELEPHONE: 424-301-3206
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 58-CC-20230210151006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403593
VISIT DATE: 04/26/2023
NARRATIVE
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Based on record review, it has been determined that staff did not report incident(s) involving child in care is deemed Substantiated. Substantiated finding mean that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiencies are being cited accordance to Title 22 of the California Code of Regulations and/or Health & Safety Codes (9099D).

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Director.

SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Loyce PhillipsTELEPHONE: 424-301-3206
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 58-CC-20230210151006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403593
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/26/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/05/2023
Section Cited
CCR
101212(a)(d)(1)(B)
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101212 Reporting Requirements (a) Each licensee or applicant shall furnish to the Department reports...(d)Upon the occurrence, during the operation....(1) Events reported shall include the following: (B) Any injury to any child that requires medical treatment. This requirement was not met as evidence by:
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Director will view the Child Care Reporting Requirements video and provide a document regarding what you learned from the video. Licensee will send information to LPA by POC.
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Based on record review, Licensee did not observed an injury or ouch report in the child's file. In addition, staff failed to notify the Department by telephone to report an incident involving a child that required medical attention.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Loyce PhillipsTELEPHONE: 424-301-3206
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5