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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403593
Report Date: 06/12/2023
Date Signed: 06/12/2023 11:08:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2023 and conducted by Evaluator Miriam Cohen
COMPLAINT CONTROL NUMBER: 58-CC-20230418094651
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403593
ADMINISTRATOR:JENI BROMBEREKFACILITY TYPE:
850
ADDRESS:17730 RINALDITELEPHONE:
(818) 363-8442
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:96CENSUS: 69DATE:
06/12/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:TIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Facility does not provide a safe environment for day care children.
Facility staff mishandled day care children.
Facility staff are not following the admission agreement.
INVESTIGATION FINDINGS:
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On 06/12/2023 @ 10:30 AM, LPA Cohen conducted an unannounced visit for the purpose of delivering the findings against alleged complaints reported concerning the above preschool. Upon arrival, LPA Cohen observed eight adults providing care for 69 children. LPA Cohen met with preschool director, Thania Garcia.

After conducting verbal interviews with staff members (written declarations obtained), parents of children currently enrolled, and record reviews, the following conclusion has been reached: Unsubstantiated - A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

The investigation regarding the above allegations has been completed. No deficiencies will be issued.
An exit interview was conducted, and the above items discussed with preschool director. A copy of this report was provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Maureen NealTELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Miriam CohenTELEPHONE: (424) 301-3058
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20230418094651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403593
VISIT DATE: 06/12/2023
NARRATIVE
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On 04/24/2023 @ 1:00 PM, Licensing Program Analyst (LPA) Miriam Cohen conducted an unannounced complaint visit for the purpose of notifying the preschool director, Thania Garcia, concerning the above-mentioned allegations and to perform an investigation. Upon arrival, LPA Cohen observed 11 adults providing care for 64 children. LPA Cohen met with preschool director.
LPA acquired the following documentation:
*Children Roster
*Enrollment Agreement
*Emergency ID of parent contact information
*Written declaration from staff members
LPA interviewed and obtained written declaration from staff members including preschool director; however, further witnesses and documentation will be needed to conclude the investigation. An exit interview was conducted with the above items discussed with preschool director. A copy of this report and appeal rights were provided.
SUPERVISOR'S NAME: Maureen NealTELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Miriam CohenTELEPHONE: (424) 301-3058
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2