197403594-8-20-2024-58-CC-RRAS-D8VU5P-20240907151701

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197403594
Report Date: 08/20/2024
Date Signed: 08/20/2024 09:25:18 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2024 and conducted by Evaluator Elicia Calvillo

COMPLAINT CONTROL NUMBER: 58-CC-20240515215726

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	197403594
ADMINISTRATOR:	GARCIA, THANIA		FACILITY TYPE:	830
ADDRESS:	17730 RINALDI		TELEPHONE:	(818) 363-8442
CITY:	GRANADA HILLS	STATE: CA	ZIP CODE:	91344
CAPACITY:	36	CENSUS: 13	DATE:	08/20/2024
		UNANNOUNCED	TIME BEGAN:	08:05 AM
MET WITH:	Thania Garcia, Director		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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Staff do not meet the daycare children's diapering needs

INVESTIGATION FINDINGS:

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On 08/20/2024 at 08:05 AM, Licensing Program Analyst (LPA) Elicia Calvillo conducted a complaint visit to deliver findings on the above allegation. LPA identified self and met with Thania Garcia, Director, who allowed entry into the facility and provided LPA a guided tour of the inside and outside of the facility. Upon arrival there were 13 children and 4 staff were present.

During today’s visit, LPA addressed the allegation that staff do not meet the daycare children's diapering needs. Throughout the course of the investigation, LPA obtained the Child Care Facility Roster, Personnel Report, interviewed Director, interviewed staff, and interviewed parents.

After obtaining witness statements and conducting interviews that the allegation that staff do not meet the daycare children's diapering needs, is unsubstantiated.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rita Ramos	TELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Elicia Calvillo	TELEPHONE: (424) 301-3016
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240515215726

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 197403594
	VISIT DATE: 08/20/2024

NARRATIVE

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Information provided by the Reporting Party (RP) indicates that they have seen children with diapers hanging low as if they haven’t been changed in a long time.

Per Director, the KinderCare App is used to communicate to parents about their children through out the day. The communication to parents includes feeding, diaper changes, incidents, events, and supply requests. Diapers are changed every 2 hours or sooner if needed.

When interviewing the staff, there is diaper changing schedule, diapers are changed every 2 hours or as needed, children are checked upon arrival if a diaper change is needed, and at 08:00 AM, 10:00 AM, 12:00 PM, 02:00 PM, and 04:00 PM and up to the time children leave the facility.

When interviewing parents, the diaper needs of their children are met by the facility, they are notified each time a diaper is changed through the KinderCare App.

There were no children interviews due to their ages.

Based on LPA investigation, documents obtained, and statements obtained, it has been determined that the complaint allegations that staff do not meet the daycare children's diapering needs, is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Thania Garcia, Director, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISOR'S NAME: Rita Ramos	TELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Elicia Calvillo	TELEPHONE: (424) 301-3016
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2024

LIC9099 (FAS) - (06/04)

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