197405916-3-26-2020-30-CC-PFLS-BNCQ4Z-20200404115111

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197405916
Report Date: 03/26/2020
Date Signed: 03/26/2020 11:51:07 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2020 and conducted by Evaluator Helen Estrella

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20200129101409

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	197405916
ADMINISTRATOR:	DEMI LARA		FACILITY TYPE:	850
ADDRESS:	1520 GREENWOOD AVENUE		TELEPHONE:	(310) 320-4429
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	70	CENSUS: 0	DATE:	03/26/2020
		UNANNOUNCED	TIME BEGAN:	09:46 AM
MET WITH:	Demi Lara - Director		TIME COMPLETED:	11:24 AM

ALLEGATION(S):

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Personal Rights - Child had an unexplained injury
Record Keeping - Staff failed to report an incident to the authorized representative

INVESTIGATION FINDINGS:

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On 3/26/2020 at 9:46 a.m., Licensing Program Analyst (LPA) Helen Estrella contacted Demi Lara, Director to discuss the conclusion of the complaint investigation. Director stated at this time the facility was temporarily closed due to COVID-19. No children were present at the facility as of 3/20/2020.
Based on the evidence obtained over the course of the investigation, there is not sufficient evidence to support nor deny that the aforementioned allegations occurred. While Child #1 was playing with Staff #1 during outdoor play time, child slipped from the picnic table and hit the pelvic area on the lunch bench. Staff #1 observed the incident, informed relevant parties and medical attention was provided within 24 hours of the occurrence. Medical records obtained by the Department's Investigations Bureau (IB) determine that Child #1 did not sustain an injury due to suspected abuse. Therefore, the allegations are deemed Unsubstantiated. Unsubstantiated: A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged abuse occurred.
LPA informed the Director that a hard copy of this report, and appeal rights will be mailed to licensee for signature. Exit interview conducted via telephone.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Peter Flores	TELEPHONE: (424) 301-3077
LICENSING EVALUATOR NAME: Helen Estrella	TELEPHONE: (424) 301-3073
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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