197405916-12-15-2021-30-CC-PFLS-C9ZUAN-20211224142458

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197405916
Report Date: 12/15/2021
Date Signed: 12/15/2021 10:06:12 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2021 and conducted by Evaluator Denise Miranda

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20211117112439

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	197405916
ADMINISTRATOR:	DEMI LARA		FACILITY TYPE:	850
ADDRESS:	1520 GREENWOOD AVENUE		TELEPHONE:	(310) 320-4429
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	70	CENSUS: 50	DATE:	12/15/2021
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Brenda Quintero, Assistant Director		TIME COMPLETED:	10:10 AM

ALLEGATION(S):

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Personal Rights: Staff hit child
Personal Rights: Staff kicked child
Peronsal Rights: Staff handled child in a rough manner

INVESTIGATION FINDINGS:

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On 12/15/2021 at 9:10AM, Licensing Program Analyst (LPA) Denise Miranda arrived at Kindercare Learning Center at 1520 Greenwood Avenue, Torrance, CA 90503, for the purpose of delivering the investigation finding for the above-mentioned allegations. Upon arrival, LPA Miranda met with Brenda Quintero, Assistant Director and informed the purpose of the visit. There are 50 children with 10 Staff present at the facilty.
Based on the information gathered throughout the course of the investigation which include LPA observations and interviews, the allegations above have been determined unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there are not a preponderance of the evidences to prove that the alleged violation occurred.
An exit interview was conducted and a copy of this report, Notice of Site Visit, and appeal rights were provided to Assistant Director, Brenda Quintero.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Peter Flores	TELEPHONE: (424) 301-3077
LICENSING EVALUATOR NAME: Denise Miranda	TELEPHONE: (424) 301-3055
LICENSING EVALUATOR SIGNATURE:	DATE: 12/15/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/15/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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