197405916-1-3-2024-30-CC-KSTS-CZSVAC-20240124151542

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197405916
Report Date: 01/03/2024
Date Signed: 01/03/2024 05:33:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2023 and conducted by Evaluator Lisa Clayton

COMPLAINT CONTROL NUMBER: 30-CC-20231018131410

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	197405916
ADMINISTRATOR:	DEMI LARA		FACILITY TYPE:	850
ADDRESS:	1520 GREENWOOD AVENUE		TELEPHONE:	(310) 320-4429
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	70	CENSUS: 37	DATE:	01/03/2024
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	BRENDA QUINTERO, DIRECTOR		TIME COMPLETED:	05:45 PM

ALLEGATION(S):

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PERSONAL RIGHTS: Staff treated day child differently than from other children at the facility.
PERSONAL RIGHTS: Staff did not call day care child by their preferred given first name.
PERSONAL RIGHTS: Staff withheld food from day care child.
PERSONAL RIGHTS: Staff did not adequately supervise day care children resulting in children injuring each other.
PERSONAL RIGHTS: Staff did not meet day care child’s hygiene needs.
PERSONAL RIGHTS: Staff inappropriately handled a day care child.
PERSONAL RIGHTS: Staff hit day care child

INVESTIGATION FINDINGS:

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On 01/03/2024, LPA Clayton conducted an unannounced visit to deliver the findings on the above allegation(s). LPA was greeted by Director Brenda Quintero, and Assistant Director Jasmine Wright. LPA Clayton toured the CCC inside and outside for Health & Safety inspection. LPA Clayton observed 37 children, being supervised, and cared for by 4 fingerprint cleared staff.

During the investigation, LPA Clayton visited the CCC unannounced on 10/23/2023, 12/21/2023, and 01/03/3024. During each of the unannounced inspections, LPA Clayton observed the children being supervised and cared for appropriately, ensuring the safety and well-being of children in care.

LPA Clayton conducted a full investigation which included facility visits, obtaining pertinent documentation, and interviews with children, staff, parents and the Reporting Party (complainant).

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karren Starks	TELEPHONE: (310) 740-3038
LICENSING EVALUATOR NAME: Lisa Clayton	TELEPHONE: (424) 301-3206
LICENSING EVALUATOR SIGNATURE:	DATE: 01/03/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20231018131410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 197405916
	VISIT DATE: 01/03/2024

NARRATIVE

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LPA Clayton interviewed Parents, some of which are returning parents and others with children in both the infant and preschool program, who reported they have no issues or concerns with the care being provided to their children. Interviews with children revealed that they enjoy coming to school every day, and the teaching staff takes care of them.

Based on LPA's inspections and observations, documents obtained, the above allegation(s) are found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

Exit interview conducted and report was reviewed with Director Brenda Quintero. A notice of site visit was given and must remain posted for 30 days.

SUPERVISOR'S NAME: Karren Starks	TELEPHONE: (310) 740-3038
LICENSING EVALUATOR NAME: Lisa Clayton	TELEPHONE: (424) 301-3206
LICENSING EVALUATOR SIGNATURE:	DATE: 01/03/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2024

LIC9099 (FAS) - (06/04)

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