197405917-4-20-2020-30-CC-PFLS-BNXM8J-20200423092310

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197405917
Report Date: 04/20/2020
Date Signed: 04/20/2020 10:50:11 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2020 and conducted by Evaluator Helen Estrella

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20200302144134

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	197405917
ADMINISTRATOR:	DEMI LARA		FACILITY TYPE:	830
ADDRESS:	1520 GREENWOOD AVENUE		TELEPHONE:	(310) 320-4429
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	16	CENSUS: 0	DATE:	04/20/2020
		UNANNOUNCED	TIME BEGAN:	09:46 AM
MET WITH:	Demi Lara - Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff are smoking on the premises
Facility has strong odor

INVESTIGATION FINDINGS:

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On 4/20/2020 at 9:47 a.m., Licensing Program Analyst (LPA) Helen Estrella contacted Demi Lara, Director to conduct a televisit inspection and dicuss the conclusion of the complaint investigation. Director stated at this time the facility was temporarily closed due to COVID-19. No children were present at the facility as of 3/20/2020.

Based on the evidence obtained over the course of the investigation, that include interviews with relevant parties and LPA observations, there is not sufficient evidence to support nor deny the allegations that staff are smoking on the premises and that the facility has a strong odor. LPA visits and observations of facility operation concluded there was no presence and/or smell of tobacco and/or marijuana inside and outside of the facility. LPA did not smell foul odor in the classrooms, trash cans were observed with tight-fit lids. LPA conducted interviews with staff separately outside the classroom and did not smell tobacco and/or marijuana. LPA inspected items in children's cubbies and infant napping areas and did not observe and/or smell of tobacco and/or marijuana.

(Page 1)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Peter Flores	TELEPHONE: (424) 301-3077
LICENSING EVALUATOR NAME: Helen Estrella	TELEPHONE: (424) 301-3073
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20200302144134

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 197405917
	VISIT DATE: 04/20/2020

NARRATIVE

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Children are observe to play freely in the classroom, with sufficient age appropriate toys and equipment. The outdoor area was clean of debris. There is a small park adjacent to the facility and there are apartment complexes across the street from the facility, however LPA did not observe illegal activities being conducted. Facility history shows that Demi Lara became Director as of August 2019 and Interim Director during that time transferred back to another Kindercare facility.

Therefore, the allegations are deemed Unsubstantiated. Unsubstantiated: A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged abuse occurred.

LPA informed the Director that a hard copy of this report, and appeal rights will be mailed to licensee for signature. Exit interview conducted.

(Page 2)

SUPERVISOR'S NAME: Peter Flores	TELEPHONE: (424) 301-3077
LICENSING EVALUATOR NAME: Helen Estrella	TELEPHONE: (424) 301-3073
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2020

LIC9099 (FAS) - (06/04)

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