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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197405917
Report Date: 05/09/2023
Date Signed: 05/09/2023 05:08:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2023 and conducted by Evaluator Lisa Clayton
COMPLAINT CONTROL NUMBER: 30-CC-20230504153243
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197405917
ADMINISTRATOR:DEMI LARAFACILITY TYPE:
830
ADDRESS:1520 GREENWOOD AVENUETELEPHONE:
(310) 320-4429
CITY:TORRANCESTATE: CAZIP CODE:
90503
CAPACITY:16CENSUS: 15DATE:
05/09/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:MONICA GONZALEZ, DIRECTORTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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PERSONAL RIGHTS: Children are not adequately supervised by staff
INVESTIGATION FINDINGS:
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On 05/09/2023 Licensing Program Analyst (LPA) Lisa Clayton arrived at the CCC for the purpose of conducting a 10-day complaint investigation on the above-mentioned allegations, received by the El Segundo Child Care Regional Office (ESCCRO) on 05/04/2023. Upon arrival LPA met with Director Monica Gonzalez. LPA Clayton observed 15 infants being supervised and cared for appropriately by 5 fingerprint cleared staff.

During this inspection, LPA toured the facility for a Health and Safety inspection, interviewed teachers, obtained a copy of the Child Care facility roster and personnel Roster with contact information.

During the inspection, upon returning to the infant room to interview the staff regarding the complaint allegations, LPA opened the door, a child fell out of the door at my feet and began crying (he, along with a female infant were sitting with their backs against the door). A teacher picked the child up and removed him from the doorway. At that time, I observed another infant standing up in the middle of a table. LPA Clayton asked that they remove the other infant from the doorway and take the infant off of the table top.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20230504153243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197405917
VISIT DATE: 05/09/2023
NARRATIVE
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LPA spoke to the teachers in the infant room about the incident mentioned in the complaint allegations (with the Assistant Director present) and it was reported by S2 that the child mentioned in the complaint in fact did get his fingers smashed in the door when a teacher was exiting the room and did not see him.

LPA Clayton spoke with both the Assistant Director and Director reminding them that the children are to be supervised appropriately at all times, while in care.

Per Title 22, Division 12, Chapter 3, of the California Code of Regulations, deficiencies are cited: (see next page 9099D). A copy of this report must be given to all the parents of any child enrolled and any child that is enrolled within the next 12 months. Licensee is to post Notice of Site Visit for 30 Days.



An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Director.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 30-CC-20230504153243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197405917
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/09/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/15/2023
Section Cited
CCR
101223(a)(2)
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101223 (a)The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

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Director and Assistant Director to ensure that teachers are supervising infants correctly. Director and staff will review Title 22 section 101223, and watch the Supervison Children in Child Care Centers, and Personal Rights Videos
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This requirenment is not met as evidenced by: LPA Clayton observed two (2) infants sitting with their backs against the main door to the classroom, and an infant standing on a table. Interview revealed that an infants fingers were smashed in a door when teacher was exiting the room.
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on the CCL website, and write a statement of understanding. Director to submit statment to LPA by POC date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3