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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197407002
Report Date: 08/18/2021
Date Signed: 08/18/2021 11:28:16 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2021 and conducted by Evaluator Denise Miranda
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20210715083337
FACILITY NAME:DUARTE FAMILY CHILD CAREFACILITY NUMBER:
197407002
ADMINISTRATOR:DUARTE, LOURDESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 741-7498
CITY:LOS ANGELESSTATE: CAZIP CODE:
90066
CAPACITY:12CENSUS: 7DATE:
08/18/2021
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Lourdes Duarte, LIcensee and Licensee's Assistant#2 TIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights: Licensee yelled at day care child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/18/2021 at 10:50AM, Licensing Program Analyst (LPA) Denise Miranda arrived at Duarte Family Child Care Home for the purpose of delivering the findings for the above-mentioned allegation.
During this inspection, LPA observed Seven children preschool-age, being supervised by Ms. Lourdes Duarte, Licensee, and Licensee’s Assistant #2.

Based on the information obtained throughout the course of the investigation which involve observations at the facility, interview with licensee, day care parents and relevant parties, the allegation that Licensee yelled at day care child is not being met are unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of this report was provided to Lourdes Duarte, Licensee.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Peter FloresTELEPHONE: (424) 301-3077
LICENSING EVALUATOR NAME: Denise MirandaTELEPHONE: (424) 301-3055
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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