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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197408599
Report Date: 06/30/2021
Date Signed: 06/30/2021 02:26:29 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2021 and conducted by Evaluator Miriam Cohen
COMPLAINT CONTROL NUMBER: 30-CC-20210427100727
FACILITY NAME:TOWN AND COUNTRY NURSERY SCHOOL, INC.FACILITY NUMBER:
197408599
ADMINISTRATOR:ANTONIA GRAEBERFACILITY TYPE:
850
ADDRESS:2200 VIA ROSATELEPHONE:
(310) 375-2829
CITY:PALOS VERDES ESTATESSTATE: CAZIP CODE:
90274
CAPACITY:105CENSUS: 0DATE:
06/30/2021
UNANNOUNCEDTIME BEGAN:
12:28 PM
MET WITH:Sharon McCandless, DirectorTIME COMPLETED:
02:35 PM
ALLEGATION(S):
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Staff practices pose a risk to daycare children while in care
INVESTIGATION FINDINGS:
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On 06/30/2021 at 12:45 PM, Licensing Program Analyst (LPA) Miriam Cohen conducted an unannounced virtual visit and met and informed Sharon McCandless, director of the reason for the visit: Delivery of report finding against the alleged complaint. After conducting multiple virtual interviews, the following conclusion has been reached:
1. Staff practices pose a risk to daycare children while in care
Based upon the following observation below, fact revealed that there is a preponderance of the evidence to support that facility staff practices pose a risk to daycare children while in care:
1.Virtual interviews – verbal statement of admission from staff members were expressed concerning children being allowed to urinate in the bushes during nature walks.
Therefore, the following conclusion has been reached concerning the above allegation: Substantiated
SUBSTANTIATED- A finding that a complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.
An exit interview and a copy of this report was provided to Sharon McCandless, preschool director.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Maureen NealTELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Miriam CohenTELEPHONE: (424) 301-3058
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 30-CC-20210427100727
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TOWN AND COUNTRY NURSERY SCHOOL, INC.
FACILITY NUMBER: 197408599
VISIT DATE: 06/30/2021
NARRATIVE
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A copy of Appeal Rights was provided and explained.
Licensee was advised that an email will be sent with the report attached, which has been reviewed during the tele-visit. A reply email will be considered as acknowledgement and signature.
The facility was cited a Type B deficiency according to California Code of Regulations Title 22 (See LIC 9099D report for deficiency).
SUPERVISOR'S NAME: Maureen NealTELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Miriam CohenTELEPHONE: (424) 301-3058
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20210427100727
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TOWN AND COUNTRY NURSERY SCHOOL, INC.
FACILITY NUMBER: 197408599
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/30/2021
Section Cited
CCR
101223(a)(2)
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Personal Rights. Each child shall be accorded safe, healthful and comfortable accommodations, furnishings and equipment.
This requirement is not met as evidenced by interviews of multiple witnesses demonstrating that the licensee and staff
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1. Director added a policy on Toileting at school under Health, Nutrition, and Emergencies in the Parent Handbook (May 3, 2021)
2. Director updated the Nature Walk Permission and Release Form to include information regarding toilet policy when in
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members failed to ensure the personal rights of the children in care during nature walks.During virtual interviews, verbal statement of admission from staff members were expressed concerning children being allowed to urinate in the bushes during nature walks. This poses a potential risk to the health, safety, and personal rights of children in care.
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Nature Walks (May 4, 2021)
3. Director held a Zoom Teacher meeting discussing the toileting procedures during Nature Walks (May 5, 2021). Agend with names and signatures of staff members who attended the meeting will be sent to LPA via email by 07/09/2021, before closing of business day.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Maureen NealTELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Miriam CohenTELEPHONE: (424) 301-3058
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2021
LIC9099 (FAS) - (06/04)
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