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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197408734
Report Date: 08/22/2025
Date Signed: 08/22/2025 02:18:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20250609123241
FACILITY NAME:ARRIAGA FAMILY CHILD CAREFACILITY NUMBER:
197408734
ADMINISTRATOR:ARRIAGA/C/ANTONIOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 573-7152
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:14CENSUS: DATE:
08/22/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:TIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Licensee allowed a daycare child to be soiled while in care
INVESTIGATION FINDINGS:
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On 08/22/2025 at 08:30 AM, Licensing Program Analysts (LPAs) Elicia Calvillo and Lilia Hernandez conducted an unannounced complaint investigation visit to deliver findings for the above-mentioned allegation. LPAs identified self and met with Catherine “Collette” Arriaga, Assistant and Licensee’s daughter, guided LPAs on a tour of the inside and outside of the facility. Catalina Arriaga, Licensee and Antonio Arriaga, Co-Licensee were not present during the visit. LPAs observed 15 Children, Catherine “Collette” Arriaga, Assistant and 1 additional staff were present at the facility upon arrival.

Throughout the course of the investigation, LPA Calvillo conducted interviews, obtained the list of children, conducted a record review, and obtained other pertinent information.

During today’s visit, LPAs addressed the allegations that Licensee allowed a daycare child to be soiled while in care.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 58-CC-20250609123241
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ARRIAGA FAMILY CHILD CARE
FACILITY NUMBER: 197408734
VISIT DATE: 08/22/2025
NARRATIVE
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During an interview with the Licensee, it was disclosed that Child #1 had dried feces down their legs, Licensee tried to clean the area but it was dried and the feces was stuck to Child #1s skin. Child #1 was crying so Licensee stopped cleaning Child #1, and Parent #1 was called to pick up Child #1 at 3:30PM Per Licensee, Child #1 was placed outside on a changing mat near the back gate not wiped or cleaned with their feces until Parent #1 arrived at 4:30PM.

During an interview with Staff #1, Staff #1 disclosed that around 01:00 PM or 1:20PM they noticed that Child #1 had dried feces down their legs. Staff #1 did not want to wet Child #1 to get the feces off and did not use the wipes because the poop was stuck on Child #1’s skin and if they wiped Child #1, then Child #1 would have gotten a rash. Staff #1 confirmed that Child #1 was placed outside on a changing mat by the back gate not wiped or cleaned with their feces until Parent #1 arrived at 04:30PM.

When interviewing Parent #1, Parent #1 disclosed that they received a call from the Licensee at approximately 3:30PM where they were informed that Child #1 had a poop accident. feces down their legs. Child #1 was picked-up at 04:30PM, Parent #1 observed that Child #1 had feces down their legs and was sitting on a changing mat with a blanket covering their legs.

Based on the interviews conducted where Child #1 was left for at minimum 2 hours on a mat documents obtained, and the investigation, the preponderance of evidence standard has been met; therefore, the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 1, 102423 (a) (4) Personal Rights is being cited on the attached deficiencies page.

LPA Calvillo informed facility representative Catherine “Collette” Arriaga that this report dated 08/22/2025 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 58-CC-20250609123241
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ARRIAGA FAMILY CHILD CARE
FACILITY NUMBER: 197408734
VISIT DATE: 08/22/2025
NARRATIVE
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Also, LPA Calvillo informed the facility representative to provide a copy of this licensing report dated 08/22/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A Plan of Correction is due 08/25/2025.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Catherine “Collette” Arrianga, Assistant including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 58-CC-20250609123241
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: ARRIAGA FAMILY CHILD CARE
FACILITY NUMBER: 197408734
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/25/2025
Section Cited
CCR
102423(a)(4)
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102423 Personal Rights (a) Each child...shall have certain rights that shall not be waived or abridged by the licensee... These rights include...(4) To be free ...or other actions interference with eating, sleeping or toileting; or withholding ... or aids to physical functioning.This requirement is not met as evidenced by:
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Assistant stated they will ensure that every child has a diaper change before nap and check diapers every hour or as needed. Remain viglant on potty training children, have staff view CDSS website for Personal Rights and document that staff have viewed the videos by the plan of correction due date.
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The licensee did not comply with the section cited above in that Child #1 was left with dried feces down their leg from approimately 01:00PM until 03:30 pick up by parent which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
LIC9099 (FAS) - (06/04)
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