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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197408979
Report Date: 08/04/2022
Date Signed: 08/04/2022 01:52:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/25/2022 and conducted by Evaluator Lillian J Casillas
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20220525163227
FACILITY NAME:LEARNING GARDEN PRESCHOOL, THEFACILITY NUMBER:
197408979
ADMINISTRATOR:ROSE MC CLELLANFACILITY TYPE:
850
ADDRESS:2165 W. 236TH STREETTELEPHONE:
(310) 326-1361
CITY:TORRANCESTATE: CAZIP CODE:
90501
CAPACITY:36CENSUS: 20DATE:
08/04/2022
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Nassim AgangeTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Admissions Agreement: Staff do not allow parent to enter into the facility
INVESTIGATION FINDINGS:
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5
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9
10
11
12
13
On 8/4/2022, Licensing Program Analyst (LPA) Lillian Casillas conducted an unannounced complaint visit for the purpose of initiating the investigation regarding the allegation above. LPA met with Administrator, Nassim Agange. LPA observed 20 children in care with 4 staff.

During today’s investigation, LPA toured the inside and outside of the facility, interviewed Administrator and Staff 1 (S1), reviewed an email sent to parents on 4/19/2022 about masking guidelines, and reviewed 12 children's files, which include the facility's admissions agreement.

Based on observation, record review, and interviews, there is no evidence to show parents are denied entrance into the facility; however, there is evidence to show there is a sign in/out protocol related to COVID-19. Therefore, there this allegation is deemed UNSUBSTANTIATED. – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. [CONTINUE ON PAGE 2]
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Maureen Neal
LICENSING EVALUATOR NAME: Lillian J Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20220525163227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LEARNING GARDEN PRESCHOOL, THE
FACILITY NUMBER: 197408979
VISIT DATE: 08/04/2022
NARRATIVE
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PAGE 2

An exit interview was conducted. A copy of this report was provided to Nassim Agange, along with Appeal Rights and LIC 9213 Notice of Site Visit.
SUPERVISOR'S NAME: Maureen Neal
LICENSING EVALUATOR NAME: Lillian J Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2