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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197409680
Report Date: 05/31/2023
Date Signed: 05/31/2023 10:40:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2023 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230306104902
FACILITY NAME:BEST YEARS PRESCHOOLFACILITY NUMBER:
197409680
ADMINISTRATOR:JACKIE SCHULZFACILITY TYPE:
850
ADDRESS:5751 PLATT AVENUETELEPHONE:
(818) 346-0100
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:76CENSUS: 49DATE:
05/31/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Jackie SchultzTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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9
 Personal Rights
INVESTIGATION FINDINGS:
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On 05/31/2023 at 9:30a.m. Licensing Program Anayst( LPA) Doris Whitmore conducted an unannounced complaint visit for the purpose of delivering the findings of the investigation regarding the allegation above. LPA met Jackie Schultz and observed forty six children and six staff at the time of the visit.
On 03/14/2023, LPA Whitmore initiated the complaint investigation and met with the Director, Jackie Schulz, LPA toured the facility indoors and outdoors, observing proper teacher/ child ratios with 35 total children in care and 8 Teachers.LPA obtained Employee Handbook, School Directory, Care and Supervision Policy,Personnel Report, Class Schedule, Daily Schedule, Enrollment Pack, Plan of Operations, Teacher Hand Book, and Roster, My day today. LPA interviewed the Director, Teachers, and Children.
The Department conducted a full investigation, which includes staff interviews, and interviews with relevant parties, as well as a record review, including documentation as related to the allegation. With the information obtained and interviews conducted the investigation did not provide sufficient evidence to substantiate the allegation of Personal Rights. Althought the allegation may have happened or is valid, there is not a preponderance of evidence to provide the alleged violation did or did not occur. Therefore, the allegation is deemed unsubstantiated. An exit interview was conducted, a copy of this report, appeal rights along with
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Doris WhitmoreTELEPHONE: 424-301-3029
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20230306104902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BEST YEARS PRESCHOOL
FACILITY NUMBER: 197409680
VISIT DATE: 05/31/2023
NARRATIVE
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 Notice of Site Visit was provided.
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Doris WhitmoreTELEPHONE: 424-301-3029
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2