197409713-5-31-2023-30-CC-KSTS-CSHUXW-20230605155859

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197409713
Report Date: 05/31/2023
Date Signed: 05/31/2023 10:32:27 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2023 and conducted by Evaluator Lisa Clayton

COMPLAINT CONTROL NUMBER: 30-CC-20230310135047

FACILITY NAME:	SCHUSTER FAMILY CHILD CARE		FACILITY NUMBER:	197409713
ADMINISTRATOR:	SCHUSTER, DENISE		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(310) 930-4235
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90034
CAPACITY:	12	CENSUS: 4	DATE:	05/31/2023
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	DENISE SCHUSTER, LICENSEE		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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PERSONAL RIGHTS: Authorized Representative not able to enter the home.
PHYSICAL PLANT: Licensee does not maintain a comfortable temperature for children in care.
PERSONAL RIGHTS: Children diapers are not changed in timely manner.
PERSONAL RIGHTS: Licensee is not returning day care children’s personal belongings.

INVESTIGATION FINDINGS:

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On 05/31/2023, LPA Clayton conducted an un-announced visit to deliver the findings on the above allegations. LPA was greeted by Denise Schuster, Licensee. LPA toured the home inside and outside for Health & Safety inspection. LPA Clayton observed 2 infants and 2 children in care.

During the investigation LPA Clayton visited the family childcare home on 2 occasions and interviewed parents of children in care. During each of the unannounced inspections, LPA Clayton observed the children being cared for appropriately, including but not limited to; mealtime, circle time (learning), and potty training/diapering. LPA interviews with parents revealed that though the children are dropped off and picked up at the door, the parents are allowed to enter the home at will. In addition, the parents interviewed have not had any issues regarding their children’s belonging. LPA Clayton also observed the home to be kept at a comfortable temperature for children in care.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karren Starks	TELEPHONE: (310) 740-3038
LICENSING EVALUATOR NAME: Lisa Clayton	TELEPHONE: (424) 301-3206
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20230310135047

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SCHUSTER FAMILY CHILD CARE	FACILITY NUMBER: 197409713
	VISIT DATE: 05/31/2023

NARRATIVE

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Based on LPAs interviews and record review(s), the above allegation(s) are found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

Exit interview conducted and report was reviewed with Licensee. A notice of site visit was provided, and must remain posted for 30 days.

SUPERVISOR'S NAME: Karren Starks	TELEPHONE: (310) 740-3038
LICENSING EVALUATOR NAME: Lisa Clayton	TELEPHONE: (424) 301-3206
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2023

LIC9099 (FAS) - (06/04)

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