197410366-4-7-2021-30-CC-MRUZ-BZZS8Z-20210412133957

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197410366
Report Date: 04/07/2021
Date Signed: 04/07/2021 03:43:48 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/01/2021 and conducted by Evaluator Antonio Almanza

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20210301171243

FACILITY NAME:	VILLALTA FAMILY CHILD CARE		FACILITY NUMBER:	197410366
ADMINISTRATOR:	VILLALTA, JUANA E.		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 894-6724
CITY:	PANORAMA CITY	STATE: CA	ZIP CODE:	91402
CAPACITY:	14	CENSUS: 2	DATE:	04/07/2021
		UNANNOUNCED	TIME BEGAN:	03:27 PM
MET WITH:	Licensee Juana Villalta		TIME COMPLETED:	03:52 PM

ALLEGATION(S):

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Allegation 1: Staff handled child in a rough manner.
Allegation 2: Licensee did not supervise child appropriately.

INVESTIGATION FINDINGS:

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Due to the Governor’s Proclamation of State of Emergency, on 04/07/2021 at 3:27 pm, Licensing Program Analyst (LPA) Antonio Almanza conducted a Tele-Conference at VILLALTA FAMILY CHILD CARE for the purpose of concluding complaint investigation. LPA met with the Licensee Juana Villalta and explained the purpose of the Tele-Conference.
During the course of the investigation, LPA conducted interviews and made observations in regard to Allegation #1 - Staff handled child in a rough manner; Allegation #2 - Licensee did not supervise child appropriately.
Allegation #1- Staff handled child in a rough manner.
According to the Reporting Party (RP), the Parent of Child 3 (C3) and Child 4 (C4) is reporting that Adult 1 (A1) who works and is always in the facility was observed by C3 remove C4 in a rough manner from a high chair (date unknown). RP is reporting that the Parent heard another child in care state that Adult 1 “should go to jail because Adult 1 is mean and abusive to children” (date unknown). RP is reporting that the Parent observes A1 in the FCCH every time she drops off and picks up her children at the FCCH.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Mary Ruiz	TELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Antonio Almanza	TELEPHONE: (424) 301-3057
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20210301171243

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: VILLALTA FAMILY CHILD CARE	FACILITY NUMBER: 197410366
	VISIT DATE: 04/07/2021

NARRATIVE

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Facility staff are reporting that children are not mistreated while in care at the Family Child care Home (FCCH) and that they have never seen children being mistreated at the facility by any adults. Staff are reporting that they have never had any complaints from parents about children being mistreated. Staff did not identify Adult 1 as an adult whom provides care and supervision or works at the FCCH.

Parents are not reporting any concerns regarding the Allegations. Parents did not identify A1 as a person whom provides care and supervision to children in care or that they have seen A1 in the FCCH.

LPA interviewed the Parent of C3 and C4. The Parent is reporting that C3 and C4 have never complained about the FCCH. Parent is reporting that parent likes the FCCH and C3 has been attending the FCCH for 5 years. Parent identified Staff 1, Staff 2 and Staff 3 as working in the FCCH and providing care and supervision to children. Parent did not state that A1 works or has seen A1 in the FCCH. Parent did report that C3 observed a Spanish speaking staff remove C4 from a high chair while crying to put her own child but did not indicate that C4 was handled in a rough manner. Parent did not identify the Spanish speaking Staff as A1.

Allegation #2 - Licensee did not supervise child appropriately.
RP is reporting that A 1 and the Licensee do not supervise children and that during pick up (date unknown) the Licensee did not know where C4 was and the Parent found C4 playing in the bathroom with a bucket full of water.

Staff are reporting that children are always accounted for and have never had an issue with not knowing where a child is during pick up. Staff are reporting that when parents arrive at the FCCH their children are ready to go and are picked up at the front door. Parents are reporting that when they pick up their children they are brought to the front door and have never had any issues during pick up. The parent of C3 and C4 is reporting that there have never been any issues during pick up. Parent reports that has more than one child in care and during pick up the staff have the children come to the door without ever having any issues.

Based on available information and evidence obtained over the course of the investigation LPA was unable to obtain corroborating evidence in regard to Allegation #1 - Staff handled child in a rough manner and Allegation #2 - Licensee did not supervise child appropriately. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

There are no deficiencies being cited during today’s visit. An Exit Interview was conducted, a copy of this report, and Notice of Site Visit were explained and emailed to the Licensee Juana Villalta. It has been explained that a reply to the email shall be considered a substitute for the hard-copy signature.
*** Report was explained to the Licensee in Spanish.

SUPERVISOR'S NAME: Mary Ruiz	TELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Antonio Almanza	TELEPHONE: (424) 301-3057
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2021

LIC9099 (FAS) - (06/04)

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