197411147-7-11-2023-30-CC-MNEL-CUXNQS-20230822104022

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197411147
Report Date: 07/11/2023
Date Signed: 07/11/2023 01:48:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2023 and conducted by Evaluator Adrian Risher

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20230524151426

FACILITY NAME:	FICKE FAMILY CHILD CARE		FACILITY NUMBER:	197411147
ADMINISTRATOR:	FICKE, LINDA & HENRY		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(310) 371-2039
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	14	CENSUS: 10	DATE:	07/11/2023
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Linda Ficke, Licensee		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Personal Rights:Licensee handle children in a rough manner.
Licensee denies authorized representatives to enter the home.

INVESTIGATION FINDINGS:

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On 07/11/2023, Licensing Program Analyst (LPA) Adrian Risher, conducted a complaint subsequent visit regarding the above-mentioned allegations to deliver the findings. Upon arrival, LPA met with Linda Ficke, Licensee. LPA explained the purpose of the inspection. LPA observed 10 children in care.

On 05/24/2023, El Segundo Child Care office received a complaint regarding the Licensee handled children in a rough manner and Licensee denies authorized representatives to enter the home. Information was reported staff was observed handling a child in a rough manner and parents are not allowed to enter the home.

On 05/30/2023, LPA Risher conducted an interview with the Licensee, Staff and children. LPA requested a copy of the facility roster from licensee.

Unsubstantiated

Estimated Days of Completion: 60

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Adrian Risher	TELEPHONE: (424) 301-3050
LICENSING EVALUATOR SIGNATURE:	DATE: 07/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20230524151426

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: FICKE FAMILY CHILD CARE	FACILITY NUMBER: 197411147
	VISIT DATE: 07/11/2023

NARRATIVE

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Staff reported they use time-out or redirect the children when they are not behaving. Children stated they are placed on time-out when they do not listen to the staff. Parents stated staff redirect the children. LPA observed staff interacting with the children in an appropriate manner. Staff were redirecting the children and speaking to them in a calm manner.

Staff reported the daycare has an open door policy. Parents are welcome to come inside of the home. Children stated the parents are able to come inside of the home. LPA observed parents coming inside of the home to pick up children.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations of personal rights are found to be unsubstantiated. The facility uses redirecting and time-out as a form of discipline. Parents are able to come into the home. The facility has an open-door policy.

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Adrian Risher	TELEPHONE: (424) 301-3050
LICENSING EVALUATOR SIGNATURE:	DATE: 07/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/11/2023

LIC9099 (FAS) - (06/04)

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