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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197411254
Report Date: 09/30/2025
Date Signed: 09/30/2025 11:11:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2025 and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 30-CC-20250716103053
FACILITY NAME:A BRIGHT BEGINNING, INC.FACILITY NUMBER:
197411254
ADMINISTRATOR:ERICKA ANDREWSFACILITY TYPE:
830
ADDRESS:503 S. PRAIRIETELEPHONE:
(310) 693-0700
CITY:INGLEWOODSTATE: CAZIP CODE:
90301
CAPACITY:39CENSUS: 17DATE:
09/30/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Ericka Andrews - DirectorTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Personal Rights: Staff left child in soiled pullup for an extended period of time.
INVESTIGATION FINDINGS:
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On 09/30/2025 Licensing Program Analyst (LPA) Cristina Castellanos made an unannounced visit to the above-mentioned facility for the purpose of delivering complaint findings. Upon arrival, LPA met with Assistant Director Shelilah Taylor and stated the purpose for the visit. Shortly after Director Ericka Andrews met with LPA.

During today’s tour of the facility LPA observed the following: 4 Infants in care with 2 staff members & 13 toddlers with 4 staff members. In total there were 17 children in care with 6 staff members providing care and supervision. During the inspection LPA Castellanos collected the following document: Mommy/Daddy I Need Notice (Infant & Toddler version). Moreover, LPA conducted staff interviews.

On 07/23/2025 Licensing Program Analyst (LPA) Cristina Castellanos arrived at the above-mentioned facility for the purpose of investigating the above-mentioned allegation. During the course of the investigation
Continue
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250716103053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: A BRIGHT BEGINNING, INC.
FACILITY NUMBER: 197411254
VISIT DATE: 09/30/2025
NARRATIVE
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LPA requested and reviewed the following documents: Parent Handbook, children's roster, staff roster, personnel records, and Daily Infant Logs for the month of July 2025.

Based on observation, interviews and record review, no information revealed that staff left child in soiled pullup for an extended period of time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Director Ericka Andrews. A copy of this report and appeal rights were discussed and left with the Director. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.


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SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2