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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197412032
Report Date: 08/07/2024
Date Signed: 08/07/2024 09:53:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2024 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20240520081437
FACILITY NAME:PAGE LEARNING ACADEMY IIFACILITY NUMBER:
197412032
ADMINISTRATOR:SHERIEE JAMESFACILITY TYPE:
850
ADDRESS:726 CENTINELA AVENUETELEPHONE:
(310) 673-1145
CITY:INGLEWOODSTATE: CAZIP CODE:
90302
CAPACITY:49CENSUS: 2DATE:
08/07/2024
UNANNOUNCEDTIME BEGAN:
08:21 AM
MET WITH:Katrina GrantTIME COMPLETED:
09:44 AM
ALLEGATION(S):
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9
Personal Rights- Child sustained unexplained injury while in care.
INVESTIGATION FINDINGS:
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On 05/22/2024 LPAs Doris Whitmore and Devon Carus initiated the complaint investigation and met with Site Supervisor Kassandra Grant. LPAs toured the facility indoors and outdoors, observing proper teacher/child ratios with a total of 11 children and 4 teachers. LPAs obtained a copy of the Facility Roster, PersonnelReport, Classroom Schedule, and Parent Handbook. On 06/04/2024 at 2:00 p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Site Supervisor Kassandra Grant. LPA explained the purpose of the visit to conduct interviews with staff and children. LPA toured the facility indoors and outdoors and observed 8 children and 4 staff. LPA Whitmore also reviewed three files. On 7/16/2024 at 8:30a.m. LPA Whitmore conducted an unannounced complaint investigation and met with Site Supervisor Kassandra Grant. LPA explained the purpose of the visit to continue interviews with staff and children. LPA toured the facility indoors and outdoors and observed 8 children and 5 staff. LPA Whitmore obtained copies of Accident Forms and Personnel Report and reviewed one file. The Department conducted a full investigation, which included staff interviews

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 30-CC-20240520081437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PAGE LEARNING ACADEMY II
FACILITY NUMBER: 197412032
VISIT DATE: 08/07/2024
NARRATIVE
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with relevant parties as well as a record review, including documentation related to the allegation. With the information obtained, LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegation of Personal Rights- Child sustained unexplained injury while in care. Therefore, the allegation is unsubstantiated meaning although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, a copy of this report, appeal rights along with Notice of Site Visit was provided.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2024 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20240520081437

FACILITY NAME:PAGE LEARNING ACADEMY IIFACILITY NUMBER:
197412032
ADMINISTRATOR:SHERIEE JAMESFACILITY TYPE:
850
ADDRESS:726 CENTINELA AVENUETELEPHONE:
(310) 673-1145
CITY:INGLEWOODSTATE: CAZIP CODE:
90302
CAPACITY:49CENSUS: 2DATE:
08/07/2024
UNANNOUNCEDTIME BEGAN:
08:21 AM
MET WITH:Katrina GrantTIME COMPLETED:
09:44 AM
ALLEGATION(S):
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2
3
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5
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9
Personal Rights-Staff handled child in care in a rough manner
Personal Rights- Staff spoke inapproproately in front of children
INVESTIGATION FINDINGS:
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5
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7
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9
10
11
12
13
On 05/22/2024 LPAs Doris Whitmore and Devon Carus initiated the complaint investigation and met with Site Supervisor Kassandra Grant. LPAs toured the facility indoors and outdoors, observing proper teacher/child ratios with a total of 11 children and 4 teachers. LPAs obtained a copy of the Facility Roster, Personnel Report, Classroom Schedule, and Parent Handbook. On 06/04/2024 at 2:00 p.m. LPA Doris Whitmore conducted an unannounced complaint investigation and met with Site Supervisor Kassandra Grant. LPA explained the purpose of the visit to conduct interviews with staff and children. LPA toured the facility indoors and outdoors and observed 8 children and 4 staff. LPA Whitmore also reviewed three files. On 7/16/2024 at 8:30a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Site Supervisor Kassandra Grant. LPA explained the purpose of the visit to continue interviews with staff and children. LPA toured the facility indoors and outdoors and observed 8 children and 5 staff. LPA Whitmore obtained copies of Accident Forms and Personnel Report and reviewed one file. The Department conducted a full investigation which included staff interviews with relevant parties
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 30-CC-20240520081437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PAGE LEARNING ACADEMY II
FACILITY NUMBER: 197412032
VISIT DATE: 08/07/2024
NARRATIVE
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as well as a record review, including documentation related to the allegation. Personal Rights Staff handled child in care in a rough manner. After conducting interviews there was evidence that C5 ’s arm was pulled during an interaction between two staff, no bruising or marks were observed, nor medical attention needed. For Personal Rights Staff spoke inappropriately in front of children in care. Based on interviews conducted there was sufficient evidence that a staff spoke inappropriately in front of children in care telling another staff that she will “snatch the wig off her head”. Is substantiated. Meaning that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiency cited LIC9099 D and copy of report issued Notice of Site Visit and Appeal Rights given.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 30-CC-20240520081437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: PAGE LEARNING ACADEMY II
FACILITY NUMBER: 197412032
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/07/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/28/2024
Section Cited
CCR
101223(a)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons
This requirement was not met as evidence
by staff verbally threatening each other in the presence of day care children.
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Site Supervisor will have a in person training with staff on personal rights and conflict resoultion. Site Supervisor will email copies of the sign in sheet and Agenda. Staff will write what they learned from the inperson training by 8/28/2024
Type B
08/28/2024
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation,intimidation, ridicule, coercion, threat, mental abuse or other
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Site Supervisor will have a in person training on How to handle children and email a copy of the sign in sheets and agenda and what the staff lerarned form the training by 8/28/2024
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actions of a punitive nature including but not limited to: interference with functions of daily livingincluding eating, sleeping or toileting; or withholding of shelter, clothing...This is requirement was not met as evidence bystaff pulling on child’s arm to gain control from the other staff member.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5