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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197412032
Report Date: 08/28/2024
Date Signed: 08/28/2024 09:27:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2024 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20240806134951
FACILITY NAME:PAGE LEARNING ACADEMY IIFACILITY NUMBER:
197412032
ADMINISTRATOR:SHERIEE JAMESFACILITY TYPE:
850
ADDRESS:726 CENTINELA AVENUETELEPHONE:
(310) 673-1145
CITY:INGLEWOODSTATE: CAZIP CODE:
90302
CAPACITY:49CENSUS: 7DATE:
08/28/2024
UNANNOUNCEDTIME BEGAN:
08:46 AM
MET WITH:Lisa Square- AdministratorTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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9
Physical Plant- Staff does not ensure facility bathrooms are sanitary.
INVESTIGATION FINDINGS:
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On 8/7/2024 Licensing Program Analyst (LPA) Doris Whitmore initiated the complaint investigation and met with Site Supervisor Kassandra Grant. LPA toured the facility indoors and outdoors, observing proper teacher/child ratios with a total of 7 children and 5 teachers. On 8/14/2024 at 8:35 a.m. LPA Doris Whitmore conducted an unannounced complaint investigation and met with Site Supervisor Kassandra Grant. LPA explained the purpose of the visit to conduct interviews with staff and children. LPA toured the facility indoors and outdoors and observed 9 children and 4 staff. LPA Whitmore inspected all bathrooms.
The Department conducted a full investigation, which included staff interviews, interviews with relevant parties as well as a record review, including documentation related to the allegation. With the information obtained, LPA did not observe, nor was information provided via interviews that provided sufficient evidence to substantiate the allegation of Physical Plant - Staff does not ensure facility bathrooms are sanitary. LPA Whitmore conducted an observation of the bathrooms on 8/7/2024 and 7/14/2024,all bathrooms were clean. Therefore, the allegation is unsubstantiated meaning although the allegation may have happened or is valid,
there is not a preponderance of the evidence to prove that the alleged violation occurredAn exit interview was
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20240806134951
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PAGE LEARNING ACADEMY II
FACILITY NUMBER: 197412032
VISIT DATE: 08/28/2024
NARRATIVE
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conducted, a copy of this report, appeal rights along with Notice of Site Visit was provided.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2