<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197413609
Report Date: 07/19/2023
Date Signed: 07/19/2023 02:54:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2023 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230502161626
FACILITY NAME:BUSY LITTLE FINGERS EARLY EDUCATION CENTERFACILITY NUMBER:
197413609
ADMINISTRATOR:EMILIA LARAFACILITY TYPE:
830
ADDRESS:7556 HESPERIA AVENUETELEPHONE:
(818) 345-1737
CITY:RESEDASTATE: CAZIP CODE:
91335
CAPACITY:20CENSUS: 14DATE:
07/19/2023
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:AMY PEREZ, ASSISTANT DIRECTORTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation: Personal Rights - Staff did not properly supervise daycare infants
Allegation: Food Services - Staff did not meet infant's dietary needs
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/19/2023, Licensing Program Analyst (LPA), Loyce Phillips, conducted an unannounced visit for the purpose of delivering the findings on the above allegations. LPA met with Assistant Director, Amy Perez and toured the facility. LPA observed 14 children in care with 4 staff.

LPA conducted a full investigation that included interviews, observations and record review. Information obtained from interviews reveal that during the incident, S1 was changing an infant's diaper, S2 was feeding another child and the other infants were playing together, when C1 was bit by another child. S1 and S2 stated they were present in the classroom, but did not see when C1 was bit. Based on the information obtained the allegation of staff did not properly supervise daycare infants is substantiated.

9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Loyce PhillipsTELEPHONE: 424-301-3206
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20230502161626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BUSY LITTLE FINGERS EARLY EDUCATION CENTER
FACILITY NUMBER: 197413609
VISIT DATE: 07/19/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During LPA record review, it was observed that infant needs and service plan for C1 was completed during enrollment time and not as needed to reflect feeding changes. During staff interviews S2 stated, following verbal changes from parents in feeding schedules are difficult and communication can get lost between staff. S4 stated there has been uncleared communication between staff regarding changes in feeding schedules. Based on the information obtained the allegation of staff did not meet infant's dietary needs is substantiated. Substantiated findings mean that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiencies are being cited accordance to Title 22 of the California Code of Regulations and/or Health & Safety Codes. 9099-D.

The notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will results in a civil penalty of 100.00.

Exit interview conducted, report and appeals rights were discussed and provided to Director.

SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Loyce PhillipsTELEPHONE: 424-301-3206
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 58-CC-20230502161626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BUSY LITTLE FINGERS EARLY EDUCATION CENTER
FACILITY NUMBER: 197413609
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/19/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/31/2023
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
101223(a)(2)Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
1
2
3
4
5
6
7
Director will have a staff meeting to discuss personal rights as it pertains to children biting and classroom observations. Director will provide proof of training to LPA by POC date by email.
8
9
10
11
12
13
14
This requirement was not met as evidenced by: Based on interview statements from S1 and S2 both staff were present in the classroom but not observing infants as they were playing resulting in C1 being bitten by another infant. If not corrected this is a potential risk to Health and Safety, and personal rights to children in care.
8
9
10
11
12
13
14
Type B
07/31/2023
Section Cited
CCR
101427(b)(4)
1
2
3
4
5
6
7
Infant Care Food Service (b)There shall be an individual feeding plan for each infant.
(4) The plan shall be updated as often as the authorized representative wants, or as necessary to reflect changes in any of the areas specified above. This requirement was not met as evidence by:
1
2
3
4
5
6
7
Director will ensure parents are updating the infant needs and service plan quarterly to reflect feeding changes. Director will email LPA once all parents have updated the infant needs and service plan.
8
9
10
11
12
13
14
During LPA record review C1 infant needs and service plan was not updated to reflect feeding changes as necessary and staff interview statements disclosing uncleared communication between staff has happen with verbal changes from parents. If not corrected this is a potential risk to Healh and Safety of children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Loyce PhillipsTELEPHONE: 424-301-3206
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2023 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230502161626

FACILITY NAME:BUSY LITTLE FINGERS EARLY EDUCATION CENTERFACILITY NUMBER:
197413609
ADMINISTRATOR:EMILIA LARAFACILITY TYPE:
830
ADDRESS:7556 HESPERIA AVENUETELEPHONE:
(818) 345-1737
CITY:RESEDASTATE: CAZIP CODE:
91335
CAPACITY:20CENSUS: DATE:
07/19/2023
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:AMY PEREZ, ASSISTANT DIRECTORTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation: Personal Rights - Staff do not screen infant for illness prior to entry into facility
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/19/2023, Licensing Program Analyst (LPA), Loyce Phillips, conducted an unannounced visit for the purpose of delivering the findings on the above allegations. LPA met with Assistant Director, Amy Perez and toured the facility. LPA observed 14 children in care with 4 staff.

LPA conducted a full investigation that included interviews and observations. Information obtained from staff interviews reveal that all infants are properly screened for illness before entering the facility. Parent interviews were conducted and parents disclosed the facility does conducted wellness checks and did not express any concerns or issues. LPA observed staff checking temperatures and providing hand sanitizer to children as they enter the facility. Based on the information obtained the allegation of staff do not screen infants for illness prior to entry into the facility is unsubstantiated.

9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Loyce PhillipsTELEPHONE: 424-301-3206
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20230502161626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BUSY LITTLE FINGERS EARLY EDUCATION CENTER
FACILITY NUMBER: 197413609
VISIT DATE: 07/19/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

No deficiencies are being cited accordance to Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Licensee.

SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) 301-3069
LICENSING EVALUATOR NAME: Loyce PhillipsTELEPHONE: 424-301-3206
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5