197413748-6-14-2023-30-CC-MNEL-CVE6DQ-20230905204330

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197413748
Report Date: 06/14/2023
Date Signed: 06/14/2023 04:23:10 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2023 and conducted by Evaluator Miriam Cohen

COMPLAINT CONTROL NUMBER: 30-CC-20230613141603

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	197413748
ADMINISTRATOR:	DENISE OLSEN		FACILITY TYPE:	830
ADDRESS:	2850 W. SEPULVEDA BLVD.		TELEPHONE:	(310) 539-4890
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90505
CAPACITY:	24	CENSUS: 17	DATE:	06/14/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Yadira Ramirez, Asst. Director		TIME COMPLETED:	04:42 PM

ALLEGATION(S):

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Personal Rights
Facility is out of ratio
Facility chairs are in disrepair
Facility furniture is not age appropriate

INVESTIGATION FINDINGS:

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On 06/14/2022 @ 9:00 AM, Licensing Program Analyst (LPA) Miriam Cohen conducted an unannounced complaint visit for the purpose of notifying the preschool director concerning the above-mentioned allegations and to perform an investigation. Upon arrival, LPA Cohen observed five adults providing care for 17 infants. LPA Cohen met with preschool assistant director, Yadira Ramirez.
LPA acquired the following documentation:
*Children Roster
*Emergency ID of parent contact information
*Written declaration from staff members
*Face to Name sheets
*Receipts of current furniture purchase
LPA interviewed and obtained written declaratives from staff members.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Miriam Cohen	TELEPHONE: (424) 301-3058
LICENSING EVALUATOR SIGNATURE:	DATE: 06/14/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20230613141603

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 197413748
	VISIT DATE: 06/14/2023

NARRATIVE

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LPA Cohen substantiated the allegation based on interviews with staff members, documentation review (Face to Name sheets and receipts of purchase). Therefore, the following conclusion has been reached concerning the allegation noted above: SUBSTANTIATED – A finding that a complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.
The facility was cited a Type A deficiency according to California Code of Regulations Title 22 (See LIC 9099D report for deficiencies). Licensee is to post notice of Site Visit for 30 Days, failure to do so will result in $100 immediate civil penalty. This report must be copied and given to all parents and to the parents of any child enrolling within the next 12 months. An exit interview, a copy of the report, and Appeal Rights were provided to the assistant preschool director.

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Miriam Cohen	TELEPHONE: (424) 301-3058
LICENSING EVALUATOR SIGNATURE:	DATE: 06/14/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2023

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20230613141603

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 197413748
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/14/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 06/30/2023 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	Personal Rights - (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe… This requirement was not met as evidenced by facility out of ratio. The licensee failed to ensure proper infant -	1 2 3 4 5 6 7	Director agrees to maintain a ratio of one teacher for every four infants in attendance (written declaration obtained). Director agrees provide an in-service to all staff members to include watching the following CCL video:
	8 9 10 11 12 13 14	teacher ratio to provide safe environment. This poses an immediate risk to the health, safety, or personal rights of children in care. Witnesses, Staff #1 & Staff #2 (S1 & S2), revealed that while supervision was in placed, Child #1 (C1) sustained a head injury when he fell backwards from a sitting position (the incident occurred in the playground) due to teacher - child ratio (3 teachers to 13 infants).	8 9 10 11 12 13 14	Children’s Personal Rights in Child Care Child Care Center Operators – California Child Care Licensing – Resources for Parents and Providers (childcarevideos.org) Director agrees to provide a copy of staff attendance, signed and dated by attendees viewing CCL video Director agrees to obtain from each staff members a copy of written summary of information learned from above video, using Lic 855 (Declaration Form), to be sent to LPA, via email, by 06/30/2023, end of business day.
Type A 06/14/2023 Section Cited CCR 101416.5(b)	1 2 3 4 5 6 7	Staff-Infant Ratio - (b) There shall be a ratio of one teacher for every four infants in attendance. This requirement was not met as evidenced by interviews of witnesses and review of records. The licensee failed to ensure proper staff to infant ratio to provide care and	1 2 3 4 5 6 7	*Director agrees to maintain a ratio of one teacher for every four infants in attendance (written declaration obtained).
	8 9 10 11 12 13 14	supervision. This poses an immediate risk to the health, safety, or personal rights of children in care. Witnesses revealed that infant rooms #1 & #2 were out of ratio with 16 infants and two teachers on Picture Day, May 2023. Records review corroborate witnesses’ statements	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Miriam Cohen	TELEPHONE: (424) 301-3058
LICENSING EVALUATOR SIGNATURE:	DATE: 06/14/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2023

LIC9099 (FAS) - (06/04)

Page: 4 of 4

Control Number 30-CC-20230613141603

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 197413748
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/14/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 06/14/2023 Section Cited CCR 101238(a)	1 2 3 4 5 6 7	Buildings & Grounds - The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well being of children, employees and visitors. This requirement was not met as evidenced by LPA visual observation of infant chairs	1 2 3 4 5 6 7	*Director agrees to purchase infant chairs (16 chairs to match number of infants enrolled) effective immediately. Licensee to email receipt to LPA by 06/15/2023, end of business day.
	8 9 10 11 12 13 14	with jagged edges. The licensee failed to ensure furniture are safe and in good repair at all times. This poses a possible risk to the health and safety of children in care.	8 9 10 11 12 13 14	Director removed chairs that are not age appropriate from infant center in the presence of LPA during today's visit.
Type B 06/14/2023 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	Personal Rights - a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by LPA visual observation of chairs utilized by infants but not age appropriate for infants under 24 months old per manufacturer’s product specification. The licensee failed to ensure furniture are safe and age appropriate. This poses a possible risk to the health and safety of children in care.	1 2 3 4 5 6 7
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Miriam Cohen	TELEPHONE: (424) 301-3058
LICENSING EVALUATOR SIGNATURE:	DATE: 06/14/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2023

LIC9099 (FAS) - (06/04)

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