197414037-11-16-2021-30-CC-MNEL-C9ATV8-20211201140327

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197414037
Report Date: 11/16/2021
Date Signed: 11/16/2021 11:32:57 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/21/2021 and conducted by Evaluator Sabrina Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20210921133208

FACILITY NAME:	CCRC HEAD START - RESEDA		FACILITY NUMBER:	197414037
ADMINISTRATOR:	ARACELI GROSSMAN		FACILITY TYPE:	850
ADDRESS:	18120 SATICOY STREET		TELEPHONE:	(818) 705-0113
CITY:	RESEDA	STATE: CA	ZIP CODE:	91335
CAPACITY:	80	CENSUS: 52	DATE:	11/16/2021
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Araceli Grossman, Licensee		TIME COMPLETED:	11:40 AM

ALLEGATION(S):

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Facility staff are not following COVID guidelines

INVESTIGATION FINDINGS:

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On 11/16/2021, Licensing Program Analyst (LPA) Sabrina Martinez conducted an unannounced site visit at CCRC Head Start-Reseda for the purpose of concluding and delivering the findings for the above-mentioned allegation.

Upon arrival, facility staff conducted a health screening on LPA prior to entering facility. LPA followed COVID-19 Safety Guidelines during this investigation, LPA wore a face covering, sanitized hands, and maintained social distance whenever possible. LPA met with Licensee Araceli Grossman and advised Licensee of the purpose of the visit.

On 09/24/2021, LPA toured the 4 classrooms and observed both staff and children wearing masks/facial coverings while inside the classroom. LPA also observed the LACDPH and CDC COVID-19 posters posted at the entrance of the facility as well as outside the classrooms. On 11/15/2021, LPA conducted interviews with parents who disclosed that children’s temperatures are taken before entering the classroom and

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Sabrina Martinez	TELEPHONE: (424) 301-3059
LICENSING EVALUATOR SIGNATURE:	DATE: 11/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20210921133208

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CCRC HEAD START - RESEDA	FACILITY NUMBER: 197414037
	VISIT DATE: 11/16/2021

NARRATIVE

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and parents are required to complete a daily health card through an app called Learning Genie. All parent drop off and pick up is conducted near the entrance of the facility.

During today’s visit, LPA toured the classrooms and observed both staff and children wearing masks/facial coverings while inside the classroom. LPA conducted interviews with staff who stated that activities have been set up to encourage individual play. There are also fewer toys set out on the table to encourage fewer children at the table. Masks are readily available for children to use. During nap time, children are spread at least 3 feet apart and sleep head to toe. Facility staff is always required to wear masks. Children over the age of 2 wear masks in the program. Children take off masks during snack, lunch, and nap time. Per facility staff, children and staff frequently wash hands (upon entry into classroom, during transitions, before and after meals, after use of the bathroom, etc.) Toys, surfaces, and classrooms are cleaned and sanitized regularly throughout the day.

Based on available information and evidence obtained over the course of the investigation, LPA is unable to determine the allegation that facility staff are not following COVID guidelines did or did not occur. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit Interview was conducted, a copy of this report, and Notice of Site Visit were explained and provided to Licensee Araceli Grossman.

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Sabrina Martinez	TELEPHONE: (424) 301-3059
LICENSING EVALUATOR SIGNATURE:	DATE: 11/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021

LIC9099 (FAS) - (06/04)

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