197414037-2-1-2022-30-CC-MRUZ-CBEM7K-20220207082140

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197414037
Report Date: 02/01/2022
Date Signed: 02/01/2022 03:30:51 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2021 and conducted by Evaluator Silva Garibyan

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20211112153134

FACILITY NAME:	CCRC HEAD START - RESEDA		FACILITY NUMBER:	197414037
ADMINISTRATOR:	ARACELI GROSSMAN		FACILITY TYPE:	850
ADDRESS:	18120 SATICOY STREET		TELEPHONE:	(818) 705-0113
CITY:	RESEDA	STATE: CA	ZIP CODE:	91335
CAPACITY:	80	CENSUS: 23	DATE:	02/01/2022
		UNANNOUNCED	TIME BEGAN:	02:35 PM
MET WITH:	Elizabeth Flores/Center Director		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

1) Neglect/Lack of Supervision: Staff are not providing adequate supervision
2) Personal Rights: Staff are unable to meet the needs of the children.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 02/01/2022, Licensing Program Analyst (LPA) Silva Garibyan conducted an unannounced site visit at CCRC Head Start-Reseda for the purpose of concluding and delivering the findings for the above-mentioned allegation.
Upon arrival, facility staff conducted a health screening on LPA prior to entering facility. LPA followed COVID-19 Safety Guidelines during this investigation. LPA met with Center Director, Elizabeth Flores and advised Licensee of the purpose of the visit. There were 23 children, two teachers, and five TAs present at the time of the visit. Based upon the evidence obtained through the course of investigation which include observations at the facility, interview with relevant parties there is insufficient evidence to support or disprove that Staff are not providing adequate supervision and Staff are unable to meet the needs of the children. Therefore, these allegations have been determined unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
An exit interview was conducted and a copy of this report was provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Mary Ruiz	TELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Silva Garibyan	TELEPHONE: (424) 301-3062
LICENSING EVALUATOR SIGNATURE:	DATE: 02/01/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 1