197414190-11-1-2019-30-CC-SJSN-BHU4VA-20191111182558

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197414190
Report Date: 11/01/2019
Date Signed: 11/01/2019 04:01:53 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2019 and conducted by Evaluator Veronica Wheatley

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20190812142149

FACILITY NAME:	NORTH TORRANCE INFANT CARE CENTER		FACILITY NUMBER:	197414190
ADMINISTRATOR:	SANDY MORALES		FACILITY TYPE:	830
ADDRESS:	2806 W. 182ND STREET		TELEPHONE:	(310) 323-6995
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90504
CAPACITY:	32	CENSUS: 22	DATE:	11/01/2019
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Bibiana Aguilera		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Bottles are being propped up

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA), V. Wheatley conducted an inspection regarding the above allegations to conclude the investigation. LPA met with Bibiana Aguilera who is a director at another site at 1:45PM until the director Sandy Morales arrived. LPA counted the children in the infant program and observed the facility operating within proper ratios.

LPA interviewed two staff members on August 16, 2019. LPA received a copy of the children's roster and interviewed parents. LPA interviewed the director and three staff members today. Based on facility observations, interviews conducted with witnesses, and records review, the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated. Infants have been observed with bottles propped for feeding instead of being held.

Exit interview. A copy of report was provided to the director and appeal rights.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sharalyn Jenkins-Sweeten	TELEPHONE: (424) 301-3054
LICENSING EVALUATOR NAME: Veronica Wheatley	TELEPHONE: (424) 301-3051
LICENSING EVALUATOR SIGNATURE:	DATE: 11/01/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2019 and conducted by Evaluator Veronica Wheatley

COMPLAINT CONTROL NUMBER: 30-CC-20190812142149

FACILITY NAME:	NORTH TORRANCE INFANT CARE CENTER		FACILITY NUMBER:	197414190
ADMINISTRATOR:	SANDY MORALES		FACILITY TYPE:	830
ADDRESS:	2806 W. 182ND STREET		TELEPHONE:	(310) 323-6995
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90504
CAPACITY:	32	CENSUS:	DATE:	11/01/2019
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Bibiana Aguilera		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Children on the premises with contagious disease not reported
Facility staff use microwave to heat breastmilk

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA), V. Wheatley conducted an inspection regarding the above allegations to conclude the investigation. LPA met with Bibiana Aguilera who is a director at another site at 1:45PM until the director Sandy Morales arrived. LPA counted the children in the infant program and observed the facility operating within proper ratios.

LPA interviewed two staff members on August 16, 2019. LPA received a copy of the children's roster and interviewed parents. LPA interviewed the director and three staff members today. Based on interviews conducted, the facility observations and documents obtained, the allegations above are Unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sharalyn Jenkins-Sweeten	TELEPHONE: (424) 301-3054
LICENSING EVALUATOR NAME: Veronica Wheatley	TELEPHONE: (424) 301-3051
LICENSING EVALUATOR SIGNATURE:	DATE: 11/01/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 30-CC-20190812142149

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: NORTH TORRANCE INFANT CARE CENTER	FACILITY NUMBER: 197414190
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/01/2019

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 11/08/2019 Section Cited CCR 101427(h)	1 2 3 4 5 6 7	Infant Care Food Service - Infants who are unable to hold a bottle shall be held by a staff person or other adult for bottle feeding. At no time shall a bottle be propped for an infant. An infant shall not be allowed to carry a bottle while ambulatory.... Based on investigation conducted and the staff are propping bottles for infant feedings.	1 2 3 4 5 6 7	Licensee agrees to submit a plan of correction by 11/6/19. Licensee will meet with the staff regarding holding infants while feeding and create a No Propping policy.
	8 9 10 11 12 13 14	This is a potential risk to the health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Sharalyn Jenkins-Sweeten	TELEPHONE: (424) 301-3054
LICENSING EVALUATOR NAME: Veronica Wheatley	TELEPHONE: (424) 301-3051
LICENSING EVALUATOR SIGNATURE:	DATE: 11/01/2019

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2019

LIC9099 (FAS) - (06/04)

Page: 3 of 3