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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197414190
Report Date: 11/17/2022
Date Signed: 11/17/2022 09:19:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/07/2022 and conducted by Evaluator Lillian J Casillas
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20220907085146
FACILITY NAME:NORTH TORRANCE INFANT CARE CENTERFACILITY NUMBER:
197414190
ADMINISTRATOR:SANDY MORALESFACILITY TYPE:
830
ADDRESS:2806 W. 182ND STREETTELEPHONE:
(310) 323-6995
CITY:TORRANCESTATE: CAZIP CODE:
90504
CAPACITY:32CENSUS: 6DATE:
11/17/2022
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Sandy MoralesTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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9
Personal Rights: Facility is not following safe sleeping practices.
Food Service: Facility is not following safe food handling practices.
Personal Rights: Staff are mishandling day care children.
INVESTIGATION FINDINGS:
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On 11/17/2022, Licensing Program Analyst (LPA) Lillian Casillas conducted a follow up complaint investigation to deliver the findings regarding the allegations listed above. LPA met with Director, Sandy Morales, and explained the purpose of the visit. LPA observed 6 infants with 4 staff.

On 9/14/2022, LPA initiated the complaint investigation. LPA interviewed Director and 3 staff who work in the Sweet Peas classroom dedicated to infants aged 6 weeks to 9 months. LPA reviewed all children's files and the Infant Daily Report. LPA also obtained a copy of the LIC 9040 Child Care Facility Roster.

Based on interviews, record review, and observations conducted and obtained during the investigation, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are found to be UNSUBSTANTIATED. LPA issued an Advisory Notes - Technical Assistance (see LIC 9102) due to the history of complaints regarding infant care practices within the past 3 years.
[CONTINUE ON PAGE 2]
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Maureen NealTELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Lillian J CasillasTELEPHONE: (424) 301-3097
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20220907085146
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: NORTH TORRANCE INFANT CARE CENTER
FACILITY NUMBER: 197414190
VISIT DATE: 11/17/2022
NARRATIVE
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PAGE 2

An exit interview was conducted, and a copy of this report was provided to Director, Sandy Morales, along with Appeal Rights and the LIC 9213 Notice of Site Visit.
SUPERVISOR'S NAME: Maureen NealTELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Lillian J CasillasTELEPHONE: (424) 301-3097
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2