197414219-12-20-2019-12-CC-CYAS-BKLTDY-20200107133905

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197414219
Report Date: 12/20/2019
Date Signed: 12/20/2019 11:01:39 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1605 EAST PALMDALE BLV, STE A
PALMDALE, CA 93550

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/10/2019 and conducted by Evaluator Loyce Phillips

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20191010130158

FACILITY NAME:	ROBERTS FAMILY CHILD CARE		FACILITY NUMBER:	197414219
ADMINISTRATOR:	ROBERTS, GWENDOLYN J.		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(661) 400-9912
CITY:	LANCASTER	STATE: CA	ZIP CODE:	93534
CAPACITY:	14	CENSUS: 3	DATE:	12/20/2019
		UNANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Gwendolyn J. Roberts		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Personal Rights: Licensee handles day care children in a rough manner
Personal Rights: Licensee makes inappropriate comments towards day care children
Personal Rights: Licensee is using inappropriate napping methods
Neglect/Lack of Supervision: Licensee left day care children unattended
Neglect/Lack of Supervision: Licensee left day care child in car
Personal Rights: Licensee is not treating the day care children fairly
License: Licensee is operating over capacity

INVESTIGATION FINDINGS:

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On December 20, 2019 at 10:20 AM, Licensing Program Analyst (LPA), Loyce Phillips met with Licensee, Gwendolyn Joyce Roberts. LPA arrived to the facility to conduct a subsequent complaint investigation and deliver the findings pertaining to the allegations mentioned above.

Upon arrival, LPA observed 3 children in care, Licensee and 2 assistants. During the course of this investigation, LPA conducted interviews, file reviews, and obtained copies of all pertinent information related to the allegation.

Based on the statements obtained during the interviews conducted there were inconsistent statements concerning the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged allegation did or did not occur, therefore the above allegation are unsubstantiated.
An exit interview was conducted, and a copy of this report was provided to licensee, Gwendolyn J. Roberts.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claretta Yates	TELEPHONE: (661) 202-3407
LICENSING EVALUATOR NAME: Loyce Phillips	TELEPHONE: (661) 305-5243
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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