197415320-9-10-2024-58-CC-BBEL-DAK96L-20241030230542

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197415320
Report Date: 09/10/2024
Date Signed: 09/10/2024 02:44:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2024 and conducted by Evaluator Jeanine Lipsey

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20240724122447

FACILITY NAME:	SMILE LEARNING ACADEMY		FACILITY NUMBER:	197415320
ADMINISTRATOR:	GRIGORYAN, GAYANE		FACILITY TYPE:	850
ADDRESS:	16930 SHERMAN WAY		TELEPHONE:	(818) 343-5437
CITY:	VAN NUYS	STATE: CA	ZIP CODE:	91406
CAPACITY:	71	CENSUS: 63	DATE:	09/10/2024
		UNANNOUNCED	TIME BEGAN:	01:58 PM
MET WITH:	Gayane Grigoryan Director		TIME COMPLETED:	02:55 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Daycare children are being slapped while in care

Daycare children are being verbally abused while in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 9/10/2024, Licensing Program Analyst (LPA) Jeanine Lipsey made an unannounced visit for the purpose of delivering findings regarding the above allegations. LPA met with, Director Gayane Grigoryan who led LPA on a tour of the facility. LPA observed sixty three children being supervised by seven staff.

Pertaining to the allegations:
“Daycare children are being slapped while in care.”
“Daycare children are being verbally abused while in care.”

Per reporting party, physical and verbal abuse has been witnessed upon numerous daycare children at this facility. At the time of the allegation, there were no specific dates, times and particular persons accused of the allegations.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Betty Bell	TELEPHONE: (424) 301-3063
LICENSING EVALUATOR NAME: Jeanine Lipsey	TELEPHONE: (424) 301-3077
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 58-CC-20240724122447

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SMILE LEARNING ACADEMY	FACILITY NUMBER: 197415320
	VISIT DATE: 09/10/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA interviewed seven staff, six children and seven parents. No disclosures were made regarding the above allegations. All parents interviewed stated they loved the center; they had no complaints and would recommend the center to other parents.

Based upon evidence obtained during this investigation, the allegations “Daycare children are being slapped while in care.” and “Daycare children are being verbally abused while in care,” have been determined to be unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

Notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Gayane Grigoryan.

SUPERVISOR'S NAME: Betty Bell	TELEPHONE: (424) 301-3063
LICENSING EVALUATOR NAME: Jeanine Lipsey	TELEPHONE: (424) 301-3077
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 2